Customer Support Executive Jobs in Hyderabad - CallHealth
Customer Support Executive
0 Years 
10000 - 20000 Monthly 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Job Description
- Answer and make calls as per process defined
- Handle customer inquiries both telephonically and by email
- Manage and resolve customer complaints
- Provide customers with product and service information
- Create and Update customer records
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
Job Particulars
About Company
Initiative: requires little or no supervision but will seek support from Head of Business Support if necessary. Understands the necessity to forward plan and think through potential complications. Identifies appropriate solutions to problems and acts accordingly. Able to make sense of issues; identify and solve problems. Proactively suggests ideas for improvements around working practices
Credibility: has gained the respect from all members of the business, both consultants and support, seen as reliable, trustworthy and capable of performing the role; leads by example Adaptability: maintains good performance and quality of work under pressure and is prepared to manage change at the last minute
Professionalism and confidentiality: confident individual who can deal with people at all levels both internally and externally. Demonstrates credibility and appropriate verbal and non-verbal behaviour with clients and sector/industry team; adapts style when necessary
Teamwork: actively fosters a good working environment with consultants; the secretarial team and other support functions across Hay Group; builds effective team relationships
