Customer Support Executive

Altruist Technologies Pvt. Ltd

1 to 3+ Years

Not disclosed

Apply Now Please Wait...

Posted: 28 Feb 25

Job Description

Graduate with 15 years of formal English Medium education

> 1 Year of Experience in similar domain

AMCAT - Voice

Urgent hiring

Immediate requirement for hiring freshers & experienced professional.

Job Summary

A Customer Support Executive is responsible for handling customer inquiries, resolving complaints, and providing product or service-related assistance. They act as the primary point of contact between a company and its customers, ensuring a positive customer experience through effective communication and problem-solving skills.

Key Responsibilities

1. Customer Interaction & Assistance

Respond to customer queries via phone, email, chat, or social media.
Provide accurate information about products, services, policies, and promotions.
Assist customers with order processing, billing inquiries, refunds, and troubleshooting.
Ensure prompt and professional responses to customer concerns.

2. Issue Resolution & Complaint Handling

Address customer complaints, requests, and escalations in a timely manner.
Investigate customer issues and provide effective solutions or alternatives.
Work with internal teams (technical support, logistics, or sales) to resolve customer concerns.
Follow up with customers to ensure issue resolution and satisfaction.

3. Documentation & Reporting

Maintain accurate records of customer interactions in CRM systems.
Generate reports on customer feedback, issues, and service trends.
Contribute to the continuous improvement of support processes.

4. Customer Relationship Management

Build and maintain strong customer relationships through excellent service.
Upsell or cross-sell products/services when applicable.
Provide guidance on best usage practices for products or services.

5. Adherence to Company Policies & Service Standards

Follow standard operating procedures (SOPs) for handling customer interactions.
Meet quality assurance standards, response time goals, and customer satisfaction targets.
Stay updated on product knowledge, company policies, and industry trends.

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 1 to 3+ year experience as an Customer Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.