Customer Support Executive Jobs Opening in Appstean Infotech Pvt ltd at A.B. Road., Indore
Job Description
Role: Customer Support Executive
Experience: 0-1yr into IT Software Support
Location: Indore (MP)
Work from Office
Position Overview:
We are seeking a motivated and dedicated Customer Support Executive to join our team. The ideal candidate will be responsible for providing exceptional support and service to our clients through on-call and email support, implementing and deploying our software product at client sites, and conducting end-user training sessions. This role requires a willingness to travel for training and implementation purposes.
Responsibilities
Client Support
· Provide on-call and email support to clients, addressing inquiries and resolving issues related to our software product.
· Ensure timely and effective resolution of client queries and concerns.
Implementation & Deployment
· Oversee the implementation and deployment of our software product at client sites.
· Ensure a smooth and efficient setup process, adhering to client requirements and company standards.
End User Training
· Conduct comprehensive training sessions for end users to ensure they are proficient in using the software product.
· Develop training materials and documentation to support user education.
Client Interaction
· Maintain regular communication with clients to understand their needs and provide ongoing support.
· Build and maintain strong relationships with clients to enhance customer satisfaction and retention.
Travel
· Travel to client locations as required for training and implementation purposes.
· Manage travel arrangements efficiently to optimize time and resources.
Requirements
· Any Graduate or Postgraduate – BE/MCA/Bsc/Msc
· Excellent communication and presentation skills.
· Basic knowledge of technical software and the ability to quickly learn new tools and technologies.
· Strong problem-solving skills and attention to detail.
· Open to travel for client training and implementation.
· Ability to work independently and as part of a team.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 1 year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma
- What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 25000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Indore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
