Customer Support Executive

ClickForge Pvt. Ltd.

0 Years

200000 - 300000 Yearly

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Posted: 27 Feb 25

Job Description

Job Overview

We are looking for a Customer Support Executive to manage customer inquiries, resolve issues, and ensure excellent service delivery. The ideal candidate should have strong communication skills, a problem-solving attitude, and the ability to handle customer concerns professionally.

Roles:

Communicate with current and potential customer via call, email and online chat. (Inbound & Outbound)

Responsibilities:

· Handling complaints to building strategies for improving the overall customer experience and fostering loyalty.

· Troubleshooting tech problems

· Processing orders and transactions

· Answering questions about a company’s products or services Developing and documenting knowledge into helpful content

Qualiﬁcations & Skills:

· Undergraduate engineering degree in Mechanical/Automobile/Electronics is must. 2023 or 2024 Pass out.

· Prior experience working in call centers or MNC's as a customer service agent.

· Proﬁciency with basic computer applications, such as Microsoft Windows, Word, and Excel Excellent verbal and written communication skills

· Ability to remain calm and composed in a fast-paced, high-pressure environment.

· Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem.

· Ability to stand or sit for extended periods of time. (OT's)

· Familiarity with Automatic Call Distribution Phone System (ACD), caller ID, and auto-dialing systems.

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BE/B.Tech, ME/M.Tech
What are the salary requirements for this job?
- Ans: The salary range is between 200000 and 300000 Yearly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Jaipur.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.