Customer Support Executive Jobs Opening in Definedge Solutions at Bavdhan, Pune

Customer Support Executive

Definedge Solutions

0 Years

200000 - 240000 Yearly

Expired

Posted: 10 Oct 24

Job Description

Job Opening – Customer Support Executive

Job Location – Bavdhan - Pune

Roles and Responsibilities –

• To inform clients by explaining product and their features and subscription information.

• To ensure that all clients have the best possible experience of our product.

• To respond and resolve online queries received via e-mail and social media.

• To be a pro-active member of the Product support team and support all calls.

• To handle and resolve complaints relating to product support in a professional and effective manner.

• Conduct training sessions for end users on various modules and features of the Definedge Products.

• Provide excellent Client support in a proactive, timely and efficient manner.

• Co-ordinate with Technical team in case of any technical or connectivity issues.

• Create documentation/quick help for new feature releases.

Technical and Soft Skills requirements:-

• Excellent written/verbal communications skills, listening skills, perseverance and time management.

• Should possess relationship skills, problem solving ability backed by integrity and trust.

• Approachability and Understanding of sensitivity of client issues/complaints.

• Should be self-motivated, independent, detail oriented, dependable, responsible team-player and develop good customer relationship skills and a team player.

• Listen to the Relationship Manager’s feedback and take action accordingly.

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BSc
What are the salary requirements for this job?
- Ans: The salary range is between 200000 and 240000 Yearly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Pune.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 3 job openings for Customer Support Executive in our Organisation.