Customer Support Executive Jobs Opening in Elite Estate at Guindy, Chennai
Customer Support Executive
Job Description
Job Title : Customer Support Executive
Experience : 0 - 3 years
Job Summary :
We are looking for a dynamic and customer focused customer support executive to manage client interactions and ensure a smooth post sales experience. the ideal candidate will handle queries, provide property information and support customers throughout the process.
Key Responsibilities
1. Customer Inquiries and Issue Resolution
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Respond to customer inquiries through various channels, including phone calls, emails, live chat, and social media.
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Handle customer complaints, concerns, and requests with empathy, professionalism, and efficiency.
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Provide solutions to product or service-related issues, troubleshooting technical problems, and offering advice or information as needed.
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Resolve billing issues, product defects, delivery concerns, or any other customer challenges in a timely manner.
2. Product/Service Knowledge
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Develop and maintain an in-depth understanding of the company’s products, services, policies, and procedures.
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Provide accurate and relevant information to customers, helping them understand the features, benefits, and usage of the product or service.
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Communicate updates or changes to products or services to customers and answer questions about new offerings.
3. Customer Retention and Relationship Building
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Build rapport with customers by providing excellent service, ensuring they feel heard and valued.
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Ensure customer satisfaction by addressing concerns promptly and following up on open issues.
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Educate customers on product features, troubleshooting, and how to get the most out of their purchases.
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Promote loyalty and retention by helping customers with their long-term needs and maintaining positive relationships.
4. Managing Customer Feedback
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Act as a liaison between the customer and the company, reporting customer feedback, trends, and recurring issues to management or relevant departments.
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Ensure feedback is properly documented, analyzed, and addressed to improve products, services, or support procedures.
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Actively listen to customers' concerns and relay suggestions to improve customer service offerings.
5. Maintaining Customer Records
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Document all interactions with customers, including inquiries, complaints, resolutions, and feedback.
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Use customer support software and CRM tools to track customer issues and ensure follow-up actions are completed.
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Maintain an organized database of customer interactions for future reference or auditing purposes.
6. Handling Escalations
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Identify and resolve customer issues at the first point of contact, but escalate more complex or urgent issues to senior team members or managers.
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Ensure that escalated issues are handled efficiently, with all involved parties aware of progress and resolutions.
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Maintain a calm and professional demeanor when handling difficult situations or upset customers.
7. Adherence to Company Policies
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Ensure that all customer interactions are in line with company policies, procedures, and service standards.
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Ensure all responses comply with company guidelines and legal requirements, particularly regarding sensitive customer information.
8. Sales Support (Optional)
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In some cases, Customer Support Executives may also be tasked with upselling or cross-selling products or services during customer interactions.
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Assist the sales team by identifying sales opportunities through customer inquiries and referring them to the appropriate team.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 0 to 3 year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BCA, Other Course
- What are the salary requirements for this job?
- Ans: The salary range is between 12000 and 18000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Chennai 
Freshers 
Salary not disclosed 
B.Com, BA, BCA, BSc, 10th Pass (SSC), 12th Pass (HSE)
Chennai
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Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Chennai
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Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Chennai
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B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Chennai
0.6 to 3+ Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
