Customer Support Executive Jobs Opening in Enhanceplus at Malad East, Mumbai

Customer Support Executive

Enhanceplus

1 Years

16000 - 20000 Monthly

Expired

Posted: 01 Aug 24

Job Description

Roles and Responsibilities:
Manage large amounts of incoming phone calls / chat / email.

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Requirements:
Fresher / Experience
HSC + 1 yrs of experience in BPO / Graduate fresher
Work from Office
5 days working
2 rotational off
cab facility

Salary : Fresher : 16k to 20k in hand+ performance based incentives
: Experience : 30% hike on last salary

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 1 year experience as an Customer Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BHM, BSc
What are the salary requirements for this job?
- Ans: The salary range is between 16000 and 20000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Mumbai.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.