Customer Support Executive Jobs Opening in Ezcare at Sector 15, Noida, Sector 18, Noida, Noida
Job Description
Job Summary:
We are seeking a motivated Customer Support Executive to join our team and gain hands-on experience in customer service operations. As a customer support intern, you will assist in resolving customer queries, providing product information, and ensuring customer satisfaction. This role is perfect for individuals looking to build a career in customer service, communication, and problem-solving.
You will be provided with mentorship and training to develop skills that will help you thrive in a customer support role while contributing to the success of the team.
Key Responsibilities:
1. Respond to Customer Inquiries:
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Assist customers through various communication channels such as phone, email, chat, or social media.
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Answer questions related to products, services, policies, and troubleshooting issues.
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Provide accurate information and solutions in a timely manner, ensuring customer satisfaction.
2. Issue Resolution:
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Address customer complaints or concerns by investigating the issue, providing solutions, and escalating to senior team members when necessary.
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Assist in processing returns, exchanges, and refunds as per company policies.
3. Data Entry & Record Keeping:
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Maintain accurate customer interaction records, including inquiries, feedback, and resolution statuses.
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Update customer profiles and input customer feedback into CRM systems.
4. Customer Follow-Up:
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Ensure customer satisfaction by following up on pending issues or requests.
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Confirm whether the provided solutions meet customer expectations and if further support is needed.
5. Administrative Support:
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Assist in preparing reports or summarizing customer service data as requested.
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Support senior customer support executives with tasks such as process improvement documentation and team coordination.
6. Learning & Development:
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Participate in training sessions and knowledge-sharing activities to improve customer support skills.
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Gain exposure to CRM software, ticketing systems, and customer service tools used by the company.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
We are India's leading commerce venture. We started our journey in 2017 with a 24x7 Shopping Channel reaching 100 million households. We further expanded Our business into the e-commerce domain with multiple D2C Brands to help manufacturers & MSMEs build & grow their brands and reach customers directly. Our brand partner's world-class manufacturing facilities are spread across India, heavily promoting Make in India. With our own 24x7 logistics and customer service operations, we provide seamless service to our esteemed customers across India. Vision: Simplify Commerce in India for Businesses & Individuals to Grow & Reach Their True Potential. Mission: Building India's Biggest Direct-to-Customering Indian brands to amplify their growth & expand their reach, offering unparalleled growth opportunities to Business Partners & drive customer delight with diverse product lines. Our Core Values: Customer First: We go above & beyond to provide great products & outstanding support to our customers. Speed & Agility: We Implement at speed & are ready to change as per the business requirement. Hustle: We act with a sense of urgency to deliver a win. Be Frugal: We employ innovation to build our businesses sustainably while being frugal with resources. Solve Big Problem: We strive to Eliminate the complexity of commerce for MSMEs & Manufacturers. Respect, Humility & Integrity: We encourage open conversations & candid feedback for improvement while maintaining the utmost respect. Big Audacious Goal: Aiming for multifold business growth by using technology, experimenting with new ideas, failing fast & scaling fast.
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B.Com, BBA/BBM, BSc 
