Customer Support Executive Jobs Opening in I energizer at Sector 62, Noida, Noida
Job Description
Key Responsibilities:
1. Customer Inquiry Management:
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Handle inbound and outbound customer calls, emails, and chat messages to provide timely and effective solutions to customer inquiries.
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Address customer queries related to products, services, order status, billing, complaints, or technical support.
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Ensure that all customer interactions are conducted professionally and courteously.
2. Problem Resolution and Issue Escalation:
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Resolve customer issues, complaints, or service requests efficiently, ensuring that solutions are practical, effective, and within company guidelines.
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Escalate unresolved or complex issues to higher-level support or management when necessary.
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Follow up with customers to ensure issues are fully resolved and that the customer is satisfied with the outcome.
3. Product/Service Knowledge:
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Maintain a deep understanding of the company’s products, services, policies, and procedures to provide accurate information to customers.
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Stay updated on any new product features, updates, or service offerings to better assist customers.
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Offer product recommendations or alternative solutions when customers inquire about additional services.
4. Customer Account Management:
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Assist customers with managing their accounts, including updating contact information, processing orders, and providing billing support.
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Handle returns, exchanges, and refunds in accordance with company policies and procedures.
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Document customer interactions, transactions, and feedback in the CRM system to ensure accurate records are maintained.
5. Customer Feedback and Reporting:
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Collect customer feedback on products and services to improve the overall customer experience.
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Report recurring issues, concerns, or trends to management and suggest possible improvements.
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Complete customer satisfaction surveys or follow-up calls to measure customer service quality.
6. Collaborate with Internal Teams:
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Work closely with other departments, such as sales, technical support, and logistics, to resolve customer issues and fulfill requests.
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Communicate customer feedback to product or service development teams for potential improvements or new features.
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Assist in gathering information for internal training materials or FAQs to improve future customer interactions.
7. Maintain Service Standards:
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Meet or exceed performance targets such as call handling time, customer satisfaction ratings, and first-contact resolution rates.
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Adhere to company policies, procedures, and quality standards while managing customer support inquiries.
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Maintain a positive attitude and professional demeanor during all customer interactions.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 29000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Noida.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Noida 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM, BCA
Noida
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Noida
Freshers
Salary not disclosed
12th Pass (HSE)
Noida
Freshers
Salary not disclosed
BA
Noida
Freshers
Salary not disclosed
B.Com
Noida
1 to 2 Years
Salary not disclosed
B.Com(Commerce)
Noida
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
1 Years
Salary not disclosed
B.Com, BA, BCA
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Gurgaon, Pune, Noida
2 to 3+ Years
Salary not disclosed
B.Com, BA, BCA, BE/B.Tech, BSc, CS
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Noida
Freshers
Salary not disclosed
12th Pass (HSE)
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Noida
0 to 3 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA
Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Delhi, Faridabad, Gurgaon, Ghaziabad, Noida
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc 
