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Customer Support Executive Jobs Opening in JTS Business services OPC Pvt Ltd at Mysore Road, Bangalore

Customer Support Executive

JTS Business services OPC Pvt Ltd
experience-icon 0 Years
salary-icon 15000 - 18000 Monthly
qualification-icon 12th Pass (HSE)
location-icon Bangalore
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Posted: 14 Sep 24
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Job Description

  • Respond to customer inquiries: Handle incoming calls, emails, and chat queries promptly and professionally.
  • Issue resolution: Address customer complaints, troubleshoot issues, and provide solutions or escalate matters as necessary.
  • Maintain customer records: Update customer accounts with accurate and current information in CRM systems.
  • Product knowledge: Stay up-to-date with company products and services to assist customers with accurate information.
  • Follow-up: Ensure timely follow-ups with customers for unresolved queries or additional support.
  • Feedback collection: Collect and report customer feedback to improve service processes and enhance the product experience.
  • Collaborate with teams: Work closely with internal departments such as Sales, Technical, and Operations to resolve customer issues.
  • Adhere to procedures: Follow company policies and procedures to ensure consistent and high-quality customer service.
  • Achieve KPIs: Meet daily, weekly, and monthly performance targets, including customer satisfaction, response time, and issue resolution.

    • More information about this Customer Support Executive Job

    Please go through the below FAQs to get all answers related to the given Customer Support Executive job

    1. What are the job requirements to apply for this Customer Support Executive job position?
      • Ans: A candidate must have a minimum of fresher as an Customer Support Executive

    2. What is the qualification for this job?
      • Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)

    3. What are the salary requirements for this job?
      • Ans: The salary range is between 15000 and 18000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Bangalore.

    4. What is the hiring Process of this job?
      • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

    5. This Customer Support Executive is a work from home job?
      • Ans: No ,its not a Work from Home Job.

    6. How many job vacancies are opening for the Customer Support Executive position?
      • Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.

    Job Particulars

    Role customer service tech support
    Education 12th Pass (HSE)
    Who can apply Freshers
    Hiring Process Face to Face Interview
    Employment TypeFull Time
    Job Id2522403
    Job Category Tech Support
    Locality Address Mysore Road
    State Karnataka
    Country India

    About Company

    JTS Business Services OPC Pvt Ltd
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