Customer Support Executive Jobs Opening in My Classboard at Madhapur, Hyderabad
Job Description
Job description
Role and responsibilities
• Provide timely and effective support to clients regarding their ERP system inquiries and issues.
• Offer guidance on ERP system functionalities and best practices to enhance user experience.
• Diagnose and troubleshoot technical problems related to the ERP system.
• Assist clients with system updates, patches, and maintenance activities.
• Maintain clear and professional communication with clients through various channels.
• Keep clients informed about the status of their support requests and any changes in the system.
• Build and maintain positive relationships with clients to ensure high levels of customer satisfaction.
• Gather feedback from clients to identify areas for improvement in the ERP system and support services.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
Role and responsibilities
• Provide timely and effective support to clients regarding their ERP system inquiries and issues.
• Offer guidance on ERP system functionalities and best practices to enhance user experience.
• Diagnose and troubleshoot technical problems related to the ERP system.
• Assist clients with system updates, patches, and maintenance activities.
• Maintain clear and professional communication with clients through various channels.
• Keep clients informed about the status of their support requests and any changes in the system.
• Build and maintain positive relationships with clients to ensure high levels of customer satisfaction.
• Gather feedback from clients to identify areas for improvement in the ERP system and support services.
Qualifications:
1. Graduation is mandatory.
2. Bachelor's degree in any field or equivalent work experience.
3. Previous experience in a customer support or similar role, preferably in a technology or ERP company.
4. Excellent communication skills, both verbal and written.
5. Strong problem-solving skills and the ability to think critically and analytically.
1. Graduation is mandatory.
2. Bachelor's degree in any field or equivalent work experience.
3. Previous experience in a customer support or similar role, preferably in a technology or ERP company.
4. Excellent communication skills, both verbal and written.
5. Strong problem-solving skills and the ability to think critically and analytically.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2627787
Job Category BSc/BCA/BBM , Tech Support
Locality Address Madhapur
State Telangana
Country India
About Company
My Classboard is India's premier School Management Software, streamlining administration, learning, and communication. It features student information management, fee tracking, and assessments. Connects educators, parents, and students for seamless collaboration and efficient operations.
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