Customer Support Executive Jobs Opening in Nestaway at HSR, Bangalore
Customer Support Executive
Nestaway
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Posted: 13 Dec 24
Job Description
We are seeking a dedicated, detail-oriented, and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate will be the primary point of contact for customers, ensuring a positive experience by providing
exceptional service and resolving issues in a timely manner. This role requires strong communication, problem-solving skills, and a customer-first mindset.
Key Responsibilities:
1. Customer interaction: Respond to customer inquiries via phone, email, chat, social media platforms or in-person in a timely and professional manner. Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
2. Problem resolution: Identify and effectively resolve customer issues, escalating complex cases as needed. Collaborate with internal departments to resolve customer concerns efficiently.
3. Product & service knowledge: Maintain a deep understanding of the company's products, services, and policies. Maintain accurate customer records for future reference and analysis.
4. Feedback & improvement: Gather customer feedback and share insights to improve processes and enhance customer experience.
5. Achieve goals & SLA's: Meet or exceed all productivity, quality & time management goals set. Maintain a professional approach at all times. Demonstrate an appropriate sense of urgency in resolving customer issues.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
exceptional service and resolving issues in a timely manner. This role requires strong communication, problem-solving skills, and a customer-first mindset.
Key Responsibilities:
1. Customer interaction: Respond to customer inquiries via phone, email, chat, social media platforms or in-person in a timely and professional manner. Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
2. Problem resolution: Identify and effectively resolve customer issues, escalating complex cases as needed. Collaborate with internal departments to resolve customer concerns efficiently.
3. Product & service knowledge: Maintain a deep understanding of the company's products, services, and policies. Maintain accurate customer records for future reference and analysis.
4. Feedback & improvement: Gather customer feedback and share insights to improve processes and enhance customer experience.
5. Achieve goals & SLA's: Meet or exceed all productivity, quality & time management goals set. Maintain a professional approach at all times. Demonstrate an appropriate sense of urgency in resolving customer issues.
Note: We are looking for candidates who can communicate in Hindi and English.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 20000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Education Diploma, BA, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id2577516
Job Category Diploma , Tech Support
Locality Address HSR
State Karnataka
Country India
About Company
Nestaway is India's fastest growing 'Managed Home Rental Network,' dedicated to providing superior rental solutions through innovative design and technology.
At Nestaway, we assist you in discovering and renting your dream home. Our services include move-in assistance, home maintenance such as cleaning and repairs, online rent payments, and move-out support.
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