Customer Support Executive Jobs Opening in ORIENTAL CONSULTANTS at Shivajinagar, Bangalore
Job Description
We are looking for Customer Support Executive to become a valuable part of our team.
The role offers 20000-30000 salary and involves managing customer calls, delivering outstanding customer service related.
Join us for a great work environment with various opportunities for career growth.
Role Description:
- Manage incoming and outgoing calls in a professional manner.
- Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.
- Log customer interactions and track follow-ups.
- Offer timely and relevant solutions to resolve customer issues.
- Collaborate with team members to escalate and address more complex concerns.
- Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.
Job Requirements:
Candidates with 0-5 years of experience in customer service preferred.
Graduation is required
Key Responsibilities
Customer Interaction
-
Answer inbound calls, respond to emails, and manage chats from customers professionally and efficiently.
-
Resolve product or service issues by clarifying the customer’s complaint, determining the cause, selecting the best solution, and following up to ensure resolution.
-
Provide accurate, valid, and complete information to customers using the right methods and tools.
-
Handle customer complaints and provide appropriate solutions within the time limits; follow up to ensure resolution.
Product Knowledge and Assistance
-
Develop a deep understanding of the company’s products, services, policies, and procedures.
-
Guide customers through product features, usage, and troubleshooting steps.
-
Stay updated on new features, offers, and updates to provide the most current information.
Support and Service Excellence
-
Maintain a positive, empathetic, and professional attitude toward customers at all times.
-
Escalate unresolved issues to appropriate departments or supervisors when necessary.
-
Go the extra mile to engage customers and ensure their satisfaction.
-
Collect and document customer feedback and suggestions to help improve the overall customer experience.
Administrative and CRM Management
-
Log all customer interactions accurately in the CRM system.
-
Track and report recurring issues or complaints for analysis and improvement.
-
Manage and update customer accounts as needed.
-
Follow communication procedures, guidelines, and policies as outlined by the company.
Team Collaboration
-
Collaborate with other departments such as technical support, logistics, or sales to ensure a seamless customer experience.
-
Attend regular training sessions and team meetings to stay aligned with company goals and customer service standards.
-
Share feedback and ideas with the team to enhance processes and customer satisfaction.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc
- What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 30000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Bangalore 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BHM, BSc, CS
Bangalore
0.6 to 1 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, BBS
Bangalore
1 to 3+ Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BSc
Bangalore
0 to 3 Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Bangalore
0 to 1 Years
Salary not disclosed
BA, Other Graduate
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech
Ahmedabad, Bangalore, Kolkata
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, BA, M.Com, MA, BSc, MSc, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, BA, BBA/BBM, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, M.Com, MA, BBA/BBM, BCA, BSc, MCA, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BSc 
