Customer Support Executive Jobs Opening in Siris Health Care at Madhapur, Hyderabad
Customer Support Executive
Siris Health Care
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Posted: 23 Jan 25
Job Description
Job Title: Customer Support Executive
Location: Hyderabad
Job Overview
We seek a dynamic and compassionate Customer Support Executive to join our healthcare team. The ideal candidate will be responsible for engaging with patients, scheduling appointments, answering inquiries, and providing exceptional service. This role is crucial in ensuring smooth communication between the healthcare center and patients, improving patient satisfaction, and supporting overall operational efficiency.
Key Responsibilities
1. Patient Appointment Scheduling
- Contact patients to schedule appointments with healthcare providers.
- Follow up with patients to confirm appointments and send reminders.
- Manage and update patient appointment calendars.
2. Patient Inquiries and Assistance
- Respond to incoming calls and queries from patients, providing accurate and timely information about services, procedures, and healthcare providers.
- Address any concerns or issues patients may have, offering solutions or escalating them to the appropriate department.
- Explain healthcare services, insurance coverage, and billing procedures when necessary.
3. Data Entry and Record Management
- Update and maintain patient databases with accurate contact information, appointment details, and medical history (when applicable).
- Ensure patient confidentiality and follow privacy regulations (HIPAA compliance).
4. Follow-up and Patient Engagement
- Conduct follow-up calls to remind patients of upcoming appointments or necessary medical procedures.
- Engage with patients post-appointment to gather feedback on their experience and ensure patient satisfaction.
Required Skills and Qualifications
- SSC/Intermediate/Graduation is required.
- Previous work experience in hospitals and healthcare centres is an added advantage.
- A general understanding of healthcare procedures, medical terms, and patient care.
- The ability to remain calm, patient, and adaptable in fast-paced and sometimes unpredictable healthcare settings
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BSc, 12th Pass (HSE), 10th Pass (SSC)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Education B.Com, BA, BBA/BBM, BSc, 10th Pass (SSC), 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2605791
Job Category BSc/BCA/BBM , Tech Support
Locality Address Madhapur
State Telangana
Country India
About Company
Siris Health Care
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