Customer Support Executive Jobs Opening in Spectrum Career Management Private Limited at Adalaj, Ambavadi, Ashram Road, Ahmedabad, Bangalore, Kolkata
Job Description
Hi, We are looking for dynamic personality with good communication skills for banking industry. Salary as per company standard and as per experience. We are offering no sales no target job.... LIMITED VACANCY................
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
Job Overview:
We are looking for a Customer Support Executive to handle customer queries, complaints, and banking-related assistance through phone, email, and chat support. The ideal candidate should have excellent communication skills, a problem-solving mindset, and basic banking knowledge. This role requires a customer-first approach while ensuring compliance with banking policies and procedures.
As a Customer Support Executive, you will play a key role in enhancing customer satisfaction, resolving issues efficiently, and maintaining a positive banking experience.
Key Responsibilities:
Customer Assistance & Query Resolution:
- Respond to customer inquiries related to accounts, loans, credit cards, and other banking services.
- Assist customers in transaction-related concerns, KYC updates, and online banking issues.
- Provide guidance on banking products, interest rates, and investment options.
Complaint Handling & Issue Resolution:
- Address and resolve customer complaints in a professional and timely manner.
- Escalate complex issues to the relevant department for resolution.
- Ensure customer satisfaction and maintain a high-resolution rate.
Data Entry & Documentation:
- Maintain accurate records of customer interactions and transactions.
- Update customer information in banking software and CRM systems.
- Generate reports on customer queries, complaints, and feedback.
Compliance & Security:
- Ensure adherence to RBI guidelines, banking regulations, and company policies.
- Maintain strict confidentiality of customer data and financial transactions.
- Educate customers on fraud prevention and secure banking practices.
Sales & Cross-Selling (Optional):
- Inform customers about new banking products, services, and offers.
- Assist in promoting loans, insurance, credit cards, and savings plans.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), B.Com, BA, M.Com, MA, BSc, MSc, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 25000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Ahmedabad, Bangalore, Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
Education Certificate Course (ITI), Diploma, B.Com, BA, M.Com, MA, BSc, MSc, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview, Virtual Interview
Employment TypeFull Time
Job Id2637783
Job Category Diploma , Walkin , BSc/BCA/BBM , Tech Support
Locality Address Adalaj , Ambavadi , Ashram Road
State Gujarat, Karnataka, West Bengal
Country India
About Company
Spectrum Career Management Private Limited
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