Customer Support Executive

Speshally NHS

0.6 to 3+ Years

15000 - 25000 Monthly

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Posted: 22 Apr 25

Job Description

Job Title: Customer Service Executive (CSE)

Experience: 6 months

Role Description:

• Contact current customers to remind and request subscription recharges.

• Maintain strong relationships with customers and ensure customer satisfaction.

• Communicate in Marathi and Hindi; basic understanding of English required.

Qualifications:

• Minimum 12th-grade education.

• Fluency in Marathi and Hindi, Kannada, Tamil, Telugu, Punjabi & Bengali understanding of English.

• Immediate joiners preferred.

Key Responsibilities

Customer Interaction & Support

Respond promptly and professionally to incoming inquiries via phone, email, chat, or in person.
Provide accurate, valid, and complete information about products, services, or policies.
Assist customers with placing orders, tracking deliveries, updating account details, and resolving technical issues.
Guide customers through product usage, installation, or troubleshooting processes.
Handle customer complaints efficiently and calmly, striving for first-contact resolution.

Problem Solving & Complaint Handling

Listen to customer concerns attentively and analyze problems to determine the best possible solutions.
Escalate unresolved issues to senior support staff or relevant departments when needed.
Maintain a professional, positive tone even when dealing with frustrated or upset customers.
Record customer complaints and solutions accurately for future reference and process improvement.

Order Management & Processing

Assist in processing customer orders, returns, exchanges, and refunds.
Coordinate with logistics, sales, or inventory teams to ensure smooth order fulfillment.
Keep customers informed about order status, shipping updates, and payment issues.

Customer Relationship Management

Maintain strong customer relationships by offering timely assistance and courteous interactions.
Follow up with customers to ensure issues are resolved to their satisfaction.
Collect feedback from customers to improve service quality.
Build trust and loyalty by providing excellent service consistently.

Documentation & Reporting

Document customer interactions, transactions, comments, and complaints using CRM systems or internal tools.
Generate daily, weekly, or monthly reports on customer queries, resolution timelines, and satisfaction levels.
Maintain and update customer records accurately and in compliance with company policies.

Coordination & Communication

Work closely with internal teams such as technical support, sales, accounts, and logistics to resolve issues efficiently.
Provide valuable insights from customer feedback to improve products or services.
Participate in regular team meetings, training programs, and performance reviews.

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 06 Months to 3+ year experience as an Customer Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 25000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Mumbai.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.