Customer Support Executive Jobs Opening in Sps at Ambattur, Chennai
Job Description
Key Responsibilities:
Customer Interaction & Issue Resolution:
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Respond to customer inquiries via phone, email, live chat, or social media.
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Provide accurate information about products, services, and policies.
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Handle and resolve customer complaints efficiently and professionally.
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Escalate unresolved issues to the appropriate department when necessary.
Customer Relationship Management:
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Maintain a positive and professional attitude toward customers.
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Follow up with customers to ensure their issues are fully resolved.
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Build long-term relationships with clients through excellent service.
Technical Support & Troubleshooting (If applicable):
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Assist customers with product usage, installation, or troubleshooting.
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Guide customers through technical processes or common issues.
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Coordinate with the technical team to resolve complex issues.
Documentation & Reporting:
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Maintain detailed records of customer interactions and resolutions.
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Prepare reports on customer feedback, complaints, and service improvements.
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Identify common issues and suggest solutions to enhance customer experience.
Collaboration & Continuous Improvement:
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Work closely with sales, marketing, and technical teams to provide seamless support.
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Participate in training sessions to stay updated on product and service changes.
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Suggest process improvements to enhance overall customer service efficiency.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What are the salary requirements for this job?
- Ans: The salary range is between 20500 and 23333 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
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