Customer Support Executive Jobs Opening in Sps at Ambattur, Chennai
Job Description
Key Responsibilities:
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Customer Inquiries:
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Answer inbound calls, emails, and chats from customers, providing accurate information regarding products, services, and policies.
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Respond to queries and requests in a professional and courteous manner, ensuring clear and concise communication.
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Assist with product or service inquiries, troubleshooting, and basic technical support.
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Issue Resolution:
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Investigate and resolve customer complaints and concerns in a timely and efficient manner.
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Provide step-by-step guidance to customers to resolve product or service-related issues.
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Ensure that all complaints or issues are escalated appropriately if they cannot be resolved at the initial point of contact.
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Product Knowledge and Assistance:
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Maintain a deep understanding of the company’s products, services, and processes to provide accurate information to customers.
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Guide customers on how to use products or services, troubleshoot problems, and provide solutions to common issues.
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Upsell or cross-sell relevant products or services where appropriate to meet customer needs.
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Customer Satisfaction:
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Ensure a high level of customer satisfaction by handling interactions with professionalism, empathy, and care.
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Follow up with customers to ensure that their issues were resolved satisfactorily.
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Collect and track customer feedback to identify common issues or areas for improvement in the service.
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Data Entry and Documentation:
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Record detailed information about customer interactions, complaints, inquiries, and resolutions into the company's customer management system (CRM).
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Ensure that customer records are updated with accurate information after each interaction.
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Monitor service levels and follow up with customers as necessary to ensure service excellence.
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Support Process Improvement:
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Provide suggestions for improving customer support processes and workflows to enhance efficiency and satisfaction.
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Collaborate with other departments (e.g., technical support, sales) to identify and resolve recurring issues.
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Participate in training sessions and workshops to continuously improve service quality.
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Escalation Handling:
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Handle complex or unresolved customer issues and escalate them to higher levels of support or management when necessary.
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Ensure that customers are informed about the status of their escalated issues and provide timely updates.
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Product Returns/Exchanges (if applicable):
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Process customer returns, exchanges, and refunds following company policies and procedures.
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Ensure proper documentation and tracking of return/exchange transactions.
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Communicate with customers to ensure their satisfaction during the returns or exchange process.
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Team Collaboration:
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Work closely with other team members to share knowledge and support each other in achieving departmental goals.
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Attend team meetings and participate in brainstorming sessions to improve overall service levels.
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More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 23000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
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