Customer Support Executive Jobs Opening in Wellversed at DLF Phase 1, Gurgaon
Job Description
We are seeking a dynamic and customer-focused individual to join our team.
Responsibilities:
Resolve customer queries, complaints or requests on daily basis
Build and maintain productive relationships with customers, communicating daily in a professional and courteous manner.
Gather valuable customer feedback and collaborate with Product, Sales, and Marketing teams to improve our offerings.
Escalate complex customer issues to relevant stakeholders for timely resolution.
Track the quantity and quality of queries handled to ensure productivity and efficiency.
Engage in cold calling to reach out to potential clients for gathering feedback of our offering.
Skills Required:
Minimum of 6 months of work experience in customer support or a related field.
Impeccable communication skills, both verbal and written.
Patience and the ability to handle challenging customer interactions.
Experience with CRM tools is a plus.
Basic proficiency in Excel/Google Sheets.
Active listening skills to understand customer needs.
Empathy towards customers to ensure a positive customer experience.
Strong email writing skills.
Location : Gurgaon, Haryana
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of 06 Months to 3+ year experience as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Beyond exceptional products, Wellversed fosters a culture of excellence through continuous learning and rigorous training. Our vision extends to helping every team member achieve excellence to maximise their potential.
