Customer Support Executive Jobs Opening in Youbae at Ashok Vihar, Delhi
Customer Support Executive
0 Years 
20000 - 25000 Monthly 
Job Description
A Customer Support Executive would be responsible for assisting customers by addressing their inquiries, concerns, and issues regarding products or services. Their primary duties include:
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Responding to customer inquiries via phone, email, or chat in a timely and professional manner.
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Providing product or service information, troubleshooting, and resolving complaints or technical issues.
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Maintaining detailed records of customer interactions and feedback.
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Assisting in processing orders, returns, or exchanges.
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Ensuring customer satisfaction by delivering products on time.
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Collaborating with other departments to resolve complex issues or escalate matters when needed.
This role requires strong communication skills, patience, and problem-solving abilities to ensure a positive customer experience.
Key Responsibilities:
1. Customer Interaction and Support
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Respond to Customer Inquiries: Answer customer questions through various communication channels such as phone, email, chat, or social media in a timely and professional manner.
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Resolve Issues: Actively listen to customer issues and provide solutions or escalate complex problems to appropriate teams while ensuring a quick resolution.
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Provide Product/Service Information: Offer detailed information about the company’s products or services, helping customers make informed decisions.
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Maintain Records: Accurately document customer interactions and issues, including the actions taken and outcomes, in the company’s CRM system.
2. Problem-Solving and Resolution
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Identify and Troubleshoot Issues: Investigate customer problems and provide effective solutions, including guiding customers through technical issues or product-related concerns.
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Follow-Up: Ensure that issues are resolved to customer satisfaction by following up on previous inquiries and confirming resolution.
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Handle Complaints: Address customer complaints calmly and professionally, aiming to resolve issues quickly while maintaining a positive relationship with the customer.
3. Customer Retention and Satisfaction
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Enhance Customer Experience: Provide exceptional service that exceeds customer expectations and fosters customer loyalty.
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Provide Feedback: Relay customer feedback, concerns, and suggestions to relevant departments (e.g., product, marketing) to improve company offerings and processes.
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Customer Satisfaction: Monitor and improve customer satisfaction by striving to meet key performance indicators (KPIs) such as response time, resolution time, and satisfaction ratings.
4. Administrative and Support Tasks
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Process Orders and Requests: Assist customers with order processing, returns, cancellations, and exchanges as per company policy.
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Maintain Knowledge Base: Keep up-to-date with product/service offerings, company policies, and any changes to improve the quality of customer service.
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Report Issues: Communicate recurring customer issues to the management team and suggest improvements to reduce complaints.
5. Collaboration with Teams
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Work with Other Departments: Collaborate with other teams, such as sales, technical support, and product development, to provide a seamless customer experience and ensure customer needs are met.
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Training and Development: Participate in training sessions and stay updated on product knowledge and customer service techniques to enhance performance.
More information about this Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Customer Support Executive job
- What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), Vocational Training, 12th Pass (HSE), Other Course
- What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 25000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Delhi.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.
Job Particulars
About Company
Delhi
Freshers
Salary not disclosed 
12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS, B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, BFT, BMS, Other Graduate
Delhi, Mumbai
Freshers
Salary not disclosed
B.Com, BEd
Delhi
Freshers
Salary not disclosed
B.Com
Delhi
2.5 to 3+ Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BHM, BSc
Delhi
Freshers
Salary not disclosed
12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Diploma, B.Com, BA, MA, BBA/BBM, BSc, 12th Pass (HSE)
Delhi
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Delhi
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Delhi
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Delhi
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Delhi
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Delhi
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Delhi
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Delhi
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Delhi
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Delhi
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Delhi
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Delhi
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Delhi
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
