Customer Support Executive

Zapbuild Technologies

0 Years

18000 - 20000 Monthly

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Posted: 24 Oct 24

Job Description

Role- Customer Support Executive

Experience- Fresher

Location- Mohali (Punjab)

Shift- Night Shift

Skills/Qualification:

Excellent English Communication Skills
Active listening and understanding skills
Sense of dealing with people/clients/customers
Good negotitation and selling skills
Ability to talk in US accent and fluently responding

Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills:

Good typing Speed.
Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality

More information about this Customer Support Executive Job

Please go through the below FAQs to get all answers related to the given Customer Support Executive job

What are the job requirements to apply for this Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
What are the salary requirements for this job?
- Ans: The salary range is between 18000 and 20000 Monthly. The Salary will depend on the interview. This Customer Support Executive is a Full Time in Mohali.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Executive position?
- Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.

Job Particulars

Role customer service tech support

Education Diploma, BA, 12th Pass (HSE)

Who can apply Freshers

Hiring Process Telephonic Interview

Employment TypeFull Time

Job Id2548018

Job Category Diploma , Tech Support

Locality Address Mohali-Others

State Punjab

Country India

About Company

'Zapbuild' builds future-ready technology solutions for the transportation and logistics industry. We are deeply invested in helping the Transportation & Logistics industry and its players move forward with adaptive and innovative solutions, in order to thrive in rapidly transforming supply chains.

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