Customer Support jobs - Ahmedabad - Ishan Technologies - 0 to 1.5 years of experience - 31 December 2024

Customer Support

Ishan Technologies

0 to 1.5 Years

10000 - 15000 Monthly

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Posted: 31 Dec 24

Job Description

Customer Interaction:

Respond to customer inquiries via phone, email, chat, or in person regarding broadband services.
Address customer concerns, complaints, or queries efficiently and courteously.

Technical Support:

Diagnose and troubleshoot basic technical issues related to broadband connectivity, modems, routers, and other equipment.
Guide customers through technical procedures and solutions step-by-step.

Service Assistance:

Provide information about broadband plans, features, and promotions.
Assist with service activation, upgrades, downgrades, and cancellations.
Handle billing-related inquiries, payments, and account adjustments.

Escalation Management:

Escalate unresolved issues or complex problems to the technical team or higher-level support when necessary.
Follow up to ensure timely resolution and customer satisfaction.

Job Particulars

Role bpo telecaller

Education BA

Who can apply Freshers and Experienced (0 to 1.5 Years )

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id2591385

Job Category

Locality Address Ashram Road , C G Road , Chandkheda , Ellis Bridge , Gulbai Tekra , Gurukul , Memnagar , Navrangpura , Paldi , Prahlad Nagar , Sarkhej , Satellite , Sola , Thaltej , Vastrapur

State Gujarat

Country India