Customer Support Manager Jobs Opening in Bluepen Assignment Pvt Ltd at Bhandup, Mumbai
Job Description
Job Overview:
As an Customer Support Manager, you will play a critical role in managing
assignments and projects from initiation to completion. Your responsibilities
will include student communication, resource allocation, progress monitoring,
and ensuring high-quality, timely project delivery. The ideal candidate will
have a basic understanding of various academic assignments, including essay
writing, report writing and literature review, primary/secondary data analysis,
thesis and dissertation writing, research papers and statements of purpose,
case studies and Q&A-based assignments.
Key Responsibilities:
Team Leadership & Management:
- Supervise and mentor the customer support team to ensure high performance.
- Train team members on best practices, customer handling techniques, and product knowledge.
- Monitor support team metrics and set performance goals.
Customer Support & Issue Resolution:
- Oversee and manage customer queries, complaints, and escalations.
- Ensure timely and professional resolution of customer issues via phone, email, chat, and social media.
- Implement customer service policies and standards to improve efficiency.
Process Improvement & Customer Experience Enhancement:
- Analyze customer feedback and identify areas for service improvement.
- Develop strategies to improve response time and customer satisfaction.
- Work closely with other departments (sales, product, technical teams) to enhance service quality.
Reporting & Data Analysis:
- Track and analyze customer service KPIs (response time, resolution rate, customer satisfaction scores).
- Prepare reports on customer support performance and present insights to management.
- Use CRM tools and customer service software to streamline operations.
More information about this Customer Support Manager Job
Please go through the below FAQs to get all answers related to the given Customer Support Manager job
- What are the job requirements to apply for this Customer Support Manager job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Manager
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 20000 Monthly. The Salary will depend on the interview. This Customer Support Manager is a Full Time in Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Manager is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Manager position?
- Ans: There are immediate 1 job openings for Customer Support Manager in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2639607
Job Category Tech Support
Locality Address Bhandup
State Maharashtra
Country India
About Company
Bluepen Assignment Pvt Ltd
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