Customer Support Representative - Chat Email And Voice Jobs Opening in Quampetence Business Solutions Pvt Ltd at Sector 56, Gurgaon, Gurgaon

Customer Support Representative - Chat Email and Voice

Quampetence Business Solutions Pvt Ltd

0.6 to 2 Years

15000 - 20000 Monthly

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Posted: 30 Jan 25

Job Description

Job Title: Customer Support Representative - Chat Email and Voice

Job Type: Full-time | Rotational Shifts

Key Responsibilities:

Respond to customer queries via chat, email, and calls.
Resolve customer issues and complaints effectively, ensuring high customer satisfaction.
Document and update customer records based on interactions.
Collaborate with other departments to resolve complex customer issues.
Identify and escalate priority issues to the appropriate teams.
Maintain a deep understanding of our products and services to provide accurate information.
Meet performance standards and targets for response time, resolution time, and customer satisfaction.

Requirements:

Minimum 6 months – 2 years experience in customer support (Freshers with good communication skills can apply).
Good written & verbal communication skills.
Willingness to work in rotational shifts.

More information about this Customer Support Representative - Chat Email and Voice Job

Please go through the below FAQs to get all answers related to the given Customer Support Representative - Chat Email and Voice job

What are the job requirements to apply for this Customer Support Representative - Chat Email and Voice job position?
- Ans: A candidate must have a minimum of 06 Months to 2 year experience as an Customer Support Representative - Chat Email and Voice

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BSc, 12th Pass (HSE), BBS
What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 20000 Monthly. The Salary will depend on the interview. This Customer Support Representative - Chat Email and Voice is a Full Time in Gurgaon.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Representative - Chat Email and Voice is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Representative - Chat Email and Voice position?
- Ans: There are immediate 1 job openings for Customer Support Representative - Chat Email and Voice in our Organisation.