Customer Support Representative In Logistics Jobs Opening in Ideal Career Zone at Shyam Bazar, Kolkata
Job Description
Company is actively
looking for around 10 candidates for Customer Support Representative in Logistics preferably of age 30 and above.
They are looking for individuals with strong communication skills, a customer-first attitude, and a passion for providing excellent service.
Job Title: Customer Support Representative in Logistics
Job Location: Park Street, Kolkata
Type: Full-time
Job Overview: As a Customer Support Representative in logistics company, you will play a critical role in ensuring customer satisfaction by handling queries, resolving problems related to shipping and delivery, and maintaining strong client relationships.
Key Responsibilities:
- Build and maintain positive relationships with customers, understanding their needs and providing tailored solutions.
- Address customer inquiries regarding shipments, delivery timelines, tracking updates, and order details.
- Track shipments and provide customers with real-time updates on the status of their deliveries.
- Investigate and resolve customer complaints related to delivery delays, order discrepancies, or any logistical challenges.
- Work with internal teams (e.g., operations, warehouse, transportation) to troubleshoot and resolve shipment issues.
- Maintain accurate records of customer interactions, transactions, and service requests.
- Collaborate with the other branches, warehouse, transportation, and operations departments to ensure timely and accurate deliveries.
- Provide feedback from customers to internal teams to improve service levels.
- Identify opportunities to improve the customer experience and exceed service level expectations.
Required Skills and Qualifications:
- Communication Skills
- Problem-Solving
- Technical Skills
- Time Management
- Customer-Focused
Salary: CTC: 1.2 LPA to 1.8 LPA (Depending on knowledge and experience)
More information about this Customer Support Representative in Logistics Job
Please go through the below FAQs to get all answers related to the given Customer Support Representative in Logistics job
- What are the job requirements to apply for this Customer Support Representative in Logistics job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Representative in Logistics
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BBA/BBM
- What are the salary requirements for this job?
- Ans: The salary range is between 120000 and 180000 Yearly. The Salary will depend on the interview. This Customer Support Representative in Logistics is a Full Time in Kolkata.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Representative in Logistics is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Representative in Logistics position?
- Ans: There are immediate 10 job openings for Customer Support Representative in Logistics in our Organisation.
Job Particulars
Role bpo telecaller
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2537668
Job Category BPO , BSc/BCA/BBM
Locality Address Shyam Bazar
State West Bengal
Country India
About Company
Ideal Career Zone
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