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Customer Support Representative Jobs Opening in 8Bacus at Andheri West, Bhandup, Chandivali, Mumbai, Nagpur, Pune

Customer Support Representative

8Bacus
experience-icon 0 Years
salary-icon Not disclosed
qualification-icon B.Com(Service Industry Management), BBA/BBM, BCA, BSc(Design and Technology), BBS
location-icon Mumbai, Nagpur, Pune
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Posted: 19 Oct 24
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Job Description

  • Customer Interaction & Support:

    • Handle outbound and inbound calls to assist customers with inquiries, issues, and account-related concerns.

    • Provide clear information regarding the product, guiding customers through the deposit and withdrawal process.

    • Offer first-level technical support on account-related problems, login issues, and basic troubleshooting.

  • Lead Conversion & CRM:

    • Follow up on generated leads, pitching products and services to potential customers.

    • Assist users through the sign-up process and ensure they understand the onboarding and deposit procedures.

    • Use CRM software to document call details and maintain accurate customer records for future follow-up and marketing outreach.

  • Customer Retention:

    • Perform retention calls for existing customers, providing support and promoting special offers.

    • Engage users from D0 to D8, ensuring a smooth customer journey through personalized follow-ups.

  • Coordination & Follow-up:

    • Work closely with the marketing and technical teams to resolve customer issues that require further assistance.

    • Ensure feedback and feature requests from customers are communicated to the technical team and follow up for timely resolution.


    More information about this Customer Support Representative Job

    Please go through the below FAQs to get all answers related to the given Customer Support Representative job

    1. What are the job requirements to apply for this Customer Support Representative job position?
      • Ans: A candidate must have a minimum of fresher as an Customer Support Representative

    2. What is the qualification for this job?
      • Ans: The candidate can be a Graduate from any of the following: B.Com, BBA/BBM, BCA, BSc, BBS

    3. What is the hiring Process of this job?
      • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

    4. This Customer Support Representative is a work from home job?
      • Ans: Yes,its a Work from Home Job.

    5. How many job vacancies are opening for the Customer Support Representative position?
      • Ans: There are immediate 1 job openings for Customer Support Representative in our Organisation.

    Job Particulars

    Role bpo telecaller
    Education B.Com(Service Industry Management), BBA/BBM, BCA, BSc(Design and Technology), BBS
    Who can apply Freshers
    Hiring Process Face to Face Interview, Telephonic Interview
    Employment TypeFull Time
    Job Id2544825
    Job Category BPO , BSc/BCA/BBM , Work from Home
    Locality Address Andheri West , Bhandup , Chandivali
    State Maharashtra
    Country India

    About Company

    Welcome to 8Bacus Corp., where excellence meets innovation. We pride ourselves on being the driving force behind your business success by providing unmatched recruitment, admin, and visa services. Choose us for a seamless journey toward growth and efficiency.
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