Customer Support Representative Jobs Opening in Appstean Infotech Pvt ltd at A.B. Road., Indore

Customer Support Representative

Appstean Infotech Pvt ltd

0 Years

240000 - 300000 Yearly

Expired

Posted: 13 Aug 24

Job Description

Job Title: Customer Support Representative

Location: Indore - Work from Office

Department: Customer Support

Job Overview:

We are looking for a dedicated Customer Support Representative to join our team. In this role, you will be responsible for providing exceptional support to our customers by addressing their inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, a passion for helping others, and the ability to handle challenging situations with professionalism and empathy.

Key Responsibilities:

Respond to Customer Inquiries: Handle customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
Problem Resolution: Diagnose and resolve customer issues, ensuring that problems are addressed effectively and efficiently.
Product/Service Knowledge: Maintain a deep understanding of our products and services to provide accurate information and guidance to customers.
Customer Relationship Management: Build and maintain positive relationships with customers, ensuring their satisfaction and loyalty.
Escalation Handling: Identify and escalate complex issues to the appropriate department or manager when necessary.
Documentation: Accurately document customer interactions and issues in our CRM system, ensuring that all information is up-to-date and easily accessible.
Feedback Collection: Gather and relay customer feedback to the appropriate teams to help improve our products and services.
Continuous Learning: Stay updated on product changes, new features, and best practices to continuously improve customer support.

Qualifications:

Education: Any Graduate/Post Graduate
Skills:
- Strong verbal and written communication skills.
- Excellent problem-solving abilities.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Proficiency in using CRM software and other customer support tools.
- Empathy and patience when dealing with customers.
Availability: Ability to work flexible hours, including evenings, weekends, and holidays if necessary.

Preferred Qualifications:

Familiarity with MS Excel.

More information about this Customer Support Representative Job

Please go through the below FAQs to get all answers related to the given Customer Support Representative job

What are the job requirements to apply for this Customer Support Representative job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Representative

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
What are the salary requirements for this job?
- Ans: The salary range is between 240000 and 300000 Yearly. The Salary will depend on the interview. This Customer Support Representative is a Full Time in Indore.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Support Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Support Representative position?
- Ans: There are immediate 1 job openings for Customer Support Representative in our Organisation.