Customer Support Representative Jobs Opening in EMAGN SOLUTIONS PVT. LTD at Sector 62, Noida, Noida
Job Description
Job Summary: We are looking for a dynamic and confident Customer Support Representative to join our team. The ideal candidate will be able to manage customer inquiries and feedback efficiently and effectively, ensuring customer satisfaction and maintaining a positive company image.
Key Responsibilities:
- Handle inbound and outbound customer inquiries via phone, email, or chat in a professional and timely manner
- Address and resolve customer queries, concerns, and complaints with a focus on first-contact resolution
- Collect and manage customer feedback to ensure continuous improvement of services and products
- Maintain accurate records of customer interactions in our CRM system
- Collaborate with other teams to ensure customer issues are escalated and resolved promptly
- Provide clear and concise communication to customers
Requirements:
- Any graduate with strong communication skills (both written and verbal)
- Comfortable interacting with customers in a friendly and professional manner
- Excellent problem-solving abilities
- Confident and proactive in addressing customer concerns
- Previous experience in customer service (preferred but not required)
Key Skills:
- Communication (verbal and written)
- Problem-solving
- Time management
- Customer-focused attitude
- Positive and confident demeanor
Benefits:
- Competitive salary with incentives
- Professional growth opportunities
- Flexible work environment with fixed Sat-Sun off
More information about this Customer Support Representative Job
Please go through the below FAQs to get all answers related to the given Customer Support Representative job
- What are the job requirements to apply for this Customer Support Representative job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Representative
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, Other Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Representative is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Representative position?
- Ans: There are immediate 1 job openings for Customer Support Representative in our Organisation.
Job Particulars
Education B.Com, BA, BBA/BBM, BCA, Other Graduate
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview, Virtual Interview
Employment TypeFull Time
Job Id2608793
Job Category Walkin , Tech Support
Locality Address Sector 62, Noida
State Uttar Pradesh
Country India
About Company
Emagn Solutions Pvt Ltd is a trusted name in the home and kitchen appliances industry, dedicated to offering a comprehensive range of high-quality products that meet the diverse needs of modern households. With both online and offline sales channels, we strive to make premium appliances accessible and convenient for our customers.
Our mission is to provide innovative, reliable solutions that enhance everyday living, while delivering exceptional customer service every step of the way. From the moment customers browse our offerings to the after-sales experience, we are committed to ensuring a seamless and satisfying journey. At Emagn Solutions, we don’t just sell products; we create lasting relationships by making sure each customer’s needs are met with expertise, care, and efficiency.
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