Customer Support Service Jobs Opening in Client Of HR Tech at Kestopur, Kolkata
Job Description
Customer Support Service
- Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail, or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
Skills :
- Good communication skills.
- IT industry knowledge.
- Excellent knowledge of Excel
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2597947
Job Category BSc/BCA/BBM , Tech Support
Locality Address Kestopur
State West Bengal
Country India
About Company
Client Of HR Tech
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