Customer Support Service Jobs Opening in Client Of HR Tech at Marve, Mumbai

Customer Support Service

Client Of HR Tech

0 Years

20000 - 40000 Monthly

Expired

Posted: 29 Jun 24

Customer Support Service

Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail, or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Cancel or upgrade accounts