Customer Support Specialist Jobs in Delhi

Customer Support Specialist

TeamViewer

0 to 3 Years

Not disclosed

Expired

Posted: 09 Mar 21

Job Description

Company Description

TeamViewer is a leading global technology company that provides a connectivity platform to remotely access, control, manage, monitor, and repair devices of any kind – from laptops and mobile phones to industrial machines and robots. TeamViewer proactively shapes digital transformation and continuously innovates in the fields of Augmented Reality, Internet of Things or Artificial Intelligence. Since the company’s foundation in 2005, TeamViewer’s software has been installed on more than 2.2 billion devices around the world. The company is headquartered in Goppingen, Germany, and employs more than 1,000 people globally.

Job Description

Support our existing Indian customers with their technical and accounting issues over the phone and via ticket system
Manage workload via the ticketing system
Be the first line in our customer support experience
Show our software solutions to customers that will solve their individual IT challenges
Work closely with all members of the Customer Support team in Mumbai and APAC HQ in Adelaide to deliver a best-in-class experience for our existing and potential customers
Work with our sales and second level team to provide solutions to our customers

Qualifications

Qualifications in the field of IT or other relevant vocational education such as commercial or technical training or relevant experience
Fluency in English and Hindi is mandatory, other APAC languages are a plus
Knowledge of operating systems and experience at least with two of the following, Windows®, Mac OS X®, Linux®, iOS®, Android®
First experience in customer support via phone and ticket systems
Determination, enthusiasm and willingness to learn
Working independently is just as important to you as team spirit
Strong communication skills and passion for working with people
Ability to communicate to our customers in a busy environment
Ability to pick up new software and processes quickly
Teamplayer who enjoys being part of a great team environment
Ability to travel when needed, some international travel may be required (when permitted)

Additional Information

Make a significant contribution to the turnover of our company! TeamViewer is used in space. What else can we achieve with your help?
'If I were CEO, I would...' Say what you're thinking! We live an open-door policy and our managing directors are always open to feedback and suggestions
Make yourself at home! We don't wear ties. In our relaxed office atmosphere, you can wear whatever you want and relax in on of our many lounge areas
Of course, we offer you perks like free fruit, drinks and a variety of health and well being activities
We truly live and celebrate our cultural diversity: our colleagues come from from more than 60 countries and speak more than 40 languages
We work hard, and play harder! Look forward to company celebrations, team events and other social gathering