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Customer Support Telecaller Jobs Opening in Athena BPO at Andheri East, Mumbai

Customer Support Telecaller

Athena BPO
experience-icon 0 Years
salary-icon 15000 - 35000 Monthly
qualification-icon 10th Pass (SSC), 12th Pass (HSE)
location-icon Mumbai
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Posted: 27 Apr 25
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Job Description

 Job Overview

A Customer Support Telecaller is responsible for assisting customers via phone, helping resolve inquiries, complaints, or technical issues in a prompt and professional manner. The role involves providing information about products or services, answering questions, and ensuring that customer concerns are addressed efficiently. Telecaller may work in various industries, including retail, telecommunications, finance, and healthcare.

Customer Support Telecaller must have excellent communication skills, patience, and problem-solving abilities, ensuring that every customer interaction is handled professionally and positively. This position plays a critical role in maintaining customer satisfaction, ensuring repeat business, and promoting a positive image of the company.

  • Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Minimum Requirement:

  • Good Communication Skills
  • Good Problem-solving skills over the call
  • High energy level

 


More information about this Customer Support Telecaller Job

Please go through the below FAQs to get all answers related to the given Customer Support Telecaller job

  1. What are the job requirements to apply for this Customer Support Telecaller job position?
    • Ans: A candidate must have a minimum of fresher as an Customer Support Telecaller

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), 10th Pass (SSC)

  3. What are the salary requirements for this job?
    • Ans: The salary range is between 15000 and 35000 Monthly. The Salary will depend on the interview. This Customer Support Telecaller is a Full Time in Mumbai.

  4. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  5. This Customer Support Telecaller is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  6. How many job vacancies are opening for the Customer Support Telecaller position?
    • Ans: There are immediate 1 job openings for Customer Support Telecaller in our Organisation.

Job Particulars

Role bpo telecaller
Education 10th Pass (SSC), 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2665009
Job Category BPO
Locality Address Andheri East
State Maharashtra
Country India

About Company

Athena BPO
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