Customer Support Voice Jobs Opening in Firstsource Solutions Ltd. at Ashok Nagar, Banashankari, Brookefields, Bangalore
Job Description
- Batch Commencement Date: 14th Apr-25
- Role: Handling inbound queries (Voice/Email/Chat Process)
- Shift: Rotational
- CTC: Up to 3.2 LPA
- Graduation Mandatory
- Cab facility available during odd hours
- Job Location: Bengaluru
Key Responsibilities
Handling Inbound Queries:
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Voice Support:
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Answer inbound calls from customers regarding inquiries, issues, or concerns.
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Provide clear, accurate, and helpful information to resolve customer queries efficiently.
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Use active listening to understand customer needs and offer appropriate solutions.
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Email & Chat Support:
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Respond to customer inquiries via email and live chat, ensuring professionalism and clarity in all communications.
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Acknowledge and resolve customer issues, complaints, or questions in a timely manner.
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Provide troubleshooting and guidance for products or services, offering solutions or escalating issues when needed.
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Customer Issue Resolution:
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Troubleshooting:
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Identify and resolve issues reported by customers, ensuring a positive resolution within a reasonable timeframe.
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Escalate complex issues or complaints to the appropriate department or supervisor for further resolution.
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Customer Guidance:
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Provide customers with step-by-step guidance on using products, services, or resolving common issues.
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Maintain knowledge of frequently asked questions (FAQs) and product information to assist customers effectively.
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Documentation and Reporting:
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Ticketing System Updates:
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Log all customer interactions, inquiries, and service requests in the CRM or ticketing system accurately.
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Follow up on open tickets to ensure timely resolution and customer satisfaction.
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Daily Activity Reporting:
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Report daily activities, issues, and feedback from customers to the team lead or supervisor.
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Highlight any recurring issues or potential improvements to customer support processes.
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Quality Assurance:
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Adhere to Service Standards:
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Maintain a high level of professionalism, ensuring that every customer interaction meets the company's quality standards.
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Ensure compliance with all policies and procedures while interacting with customers.
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Customer Satisfaction:
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Follow up with customers, when necessary, to ensure that their concerns were resolved to their satisfaction.
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Strive to exceed customer expectations with every interaction, contributing to high customer satisfaction and loyalty.
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Product & Service Knowledge:
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Continuous Learning:
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Stay up-to-date with product information, service changes, and new customer service techniques.
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Participate in training and development programs to improve technical skills and customer service abilities.
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More information about this Customer Support Voice Job
Please go through the below FAQs to get all answers related to the given Customer Support Voice job
- What are the job requirements to apply for this Customer Support Voice job position?
- Ans: A candidate must have a minimum of fresher as an Customer Support Voice
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BCA, BSc
- What are the salary requirements for this job?
- Ans: The salary range is between 23000 and 25000 Monthly. The Salary will depend on the interview. This Customer Support Voice is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Support Voice is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Support Voice position?
- Ans: There are immediate 1 job openings for Customer Support Voice in our Organisation.
Job Particulars
About Company
Bangalore 
Freshers 
Salary not disclosed 
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BHM, BSc, CS
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
0.6 to 1 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, BBS
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Bangalore
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc 
