Desktop Support Engineer Jobs in Chennai - Renovision Automation Services Pvt Ltd
Desktop Support Engineer
Job Description
- Permanent Job Wipro Project Based on 3rd party payroll
- 1 year experience must in Desktop Support Engineer L1 along with the OFFER LETTER and EXPERIENCE LETTER
- Salary 10400 per month CTC
- Day to day troubleshooting for Incidents & Problems reported by users and timely update in the ticket logging tool
- Troubleshooting desktop / laptop OS issues
- Installation / re-installation / configuration of systems, printers, scanners
- Installation/re-installation/configuration of software/applications
- Installation / configuration of e-mail client
- Troubleshooting of e-mail client related issues
- Troubleshooting printer / scanner related issues
- Install antivirus software and check virus definition auto updates on desktops / laptops which have failed automatic update
- Install approved patches onto desktops / laptops which have failed automatic update
- Remove virus from respective desktop / laptop
- Handle IMAC’s (pre-approved, low impact – Install, Move, Add and Change)
- OS builds from image
- Problem solving Capability in IBM, HP and Dell and other vendors laptop/ desktop Hardware
- Ability to quickly analyze & diagnose technical problems
- Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members
- Problem determination and resolution within SLA's
- Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
- Ability to acquire; new skills & keep them updated
- Work with Local & Global Teams
- Proactive and clear communication skills
- Quality and Process Knowledge
- Should be good in client communication skills
- Willingness to travel to different locations on short team. (Travel and location flexibility)
- Willing to Work on Shifts based on the projects need
Job Particulars
About Company
Renovision Automation Services Pvt. Ltd., has attained the maturity in the clientele & execution of all kind of projects in the committed time frame and with 100% Customer Satisfaction. The philosophy of the continuous technology upgrades and keeping abreast of the diversifying technologies, has paved our way through the milestones of all the operations. All these milestones serve as the Yardstick to gauge our futuristic vision.
Over a period of time the group diversified operations covering sale of peripherals, computers, consumables; servicing of printers, computers; design & implementation of Local Area Networks etc. Each operation is highly focused and operates as a profit center. In most of the operations we enjoy a leading position in the market.
