Desktop Support Engineer Jobs in Hyderabad - For a Client of Teamlease Digital
Job Description
❖ Working with service now ticketing toll.
❖ Working on incident management and adhere the SLA matrices
❖ Incident reporting on pending and escalated issues.
❖ Coordination with various technical teams as and when required.
❖ Troubleshooting frequent account lockout issues.
❖ Working on work group to domain joining.
❖ Handling user calls and creating new user tickets as per the user query.
❖ Responsible for maintaining SLA record (monthly, weekly, yearly).
❖ Responsible for password reset for users
❖ Troubleshooting printer related issues
❖ Proactiveness on high priority issues.
❖ Maintain Report to the Excel sheet.
❖ Working on user Password reset issues, printer issues, out-look issues.
❖ Resolve common IT issues related to operating systems, applications, and networking.
❖ Participate in root cause analysis for recurring technical issues.
❖ Assist with software installation and troubleshooting for specialized applications.
❖ Working in remote support using remote support tool.
❖ Provide basic network support, including troubleshooting VPN connectivity.
Job Particulars
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