Desktop Support Engineer Jobs in Mumbai All, Mumbai, Navi Mumbai - For a Client of Teamlease Digital
Job Description
· Identify and diagnose issues and problems.
· Categorize and record reported queries and provide solutions.
· Support problem identification.
· Advise users on appropriate course of action.
· Monitor issues from start to resolution.
· Escalate, if needed, unresolved problems to a higher level of support.
· Provide essential online security advice and support.
· Access given to user as per there role assigned.
· Check in sail point for Access management.
· Receives and handles requests for service, following agreed procedures.
· Promptly allocates calls as appropriate.
· Logs incidents and service requests and maintains relevant records:
o Identifies and classifies incident types and service interruptions.
o Records incident and log using them by symptom and resolution.
· Hands on experience in MS-excel, MS-office tools.
· Perform Desktop Backup and restore Activities.
· Troubleshoot escalated issues of operating systems (windows XP, Windows7/8/8.1/10/Mac).
· Testing network connectivity, DNS Activity, DHCP, Ping Trace.
· Perform system ramp UP/DOWN Activities.
· Remote software/desktop troubleshooting.
· Working with VPN,VDI.
· Outlook, Skype, MS Teams issue Diagnosis and fix.
· Supporting Ticketing tools, emails, chat, calls.
· Identifying hardware and software solutions.
· Troubleshooting technical issues.
· Working on Single Sign on.
· Antivirus management and malware functions, threat protection management.
· Active directory and office 365.
Job Particulars
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