Desktop Support Engineer Jobs Opening in RSR Infotech at Kalyan, Mumbai
Job Description
The primary role of a desktop support engineer is to provide help desk support to users within the organization who are having problems with their IT equipment or systems. This includes:
- Receiving requests via phone, email, chat, or ticketing systems
- Asking questions to properly diagnose reported issues
- Resolving common problems like network connectivity, password reset, email access, printer jamming, etc.
- Tracking issues from initial report to final resolution
When users experience more complex system failures, desktop support engineer leverage their technical expertise to troubleshoot and determine root causes. This involves:
- Investigating error messages
- Reviewing system and application logs
- Testing software and hardware to pinpoint faulty component(s)
- Escalating to a specialized team if unable to diagnose
- Documenting details to share with engineering/development teams
Desktop support engineer handle a variety of installation, configuration and maintenance tasks to optimize computer systems throughout the organization, including:
- Formatting, partitioning and imaging hard drives
- Upgrading or replacing hardware components like memory, network cards, video cards
- Installing operating systems, software drivers and applications
- Setting up new devices, printers, scanners, etc.
- Configuring system settings, security tools, VPN access etc.
- Performing preventative maintenance activities
With their specialized expertise, desktop support engineer frequently hold orientation workshops and provide informal assistance to teach users about utilizing technologies effectively, including:
- Demoing how to use devices, operating systems, software, printers etc.
- Developing training materials and quick-start guides
- Conducting one-on-one and group training sessions
- Answering usage questions
- Ensuring users optimize and properly handle equipment
Desktop support engineer also handle inventory management and equipment procurement for their organizations. Their responsibilities related to this include:
- Tracking computers, devices, peripherals, components, and software licenses
- Identifying needs for additional supplies and hardware
- Researching products and vendors to find optimal solutions
- Coordinating with finance/procurement teams on purchases
- Installing and retiring equipment according to refresh cycles
More information about this Desktop Support Engineer Job
Please go through the below FAQs to get all answers related to the given Desktop Support Engineer job
- What are the job requirements to apply for this Desktop Support Engineer job position?
- Ans: A candidate must have a minimum of fresher as an Desktop Support Engineer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BCA, BSc, CS
- What are the salary requirements for this job?
- Ans: The salary range is between 13000 and 16000 Monthly. The Salary will depend on the interview. This Desktop Support Engineer is a Full Time in Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Desktop Support Engineer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Desktop Support Engineer position?
- Ans: There are immediate 1 job openings for Desktop Support Engineer in our Organisation.
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