Digital Customer Support Executive Jobs Opening in Pro manage at Perungudi, Chennai
Job Description
Job Description & Expectations:
We are looking for a Digital Customer Support Executive to help a portion of the enterprises of ProManage achieve tangible business outcomes. He / She will closely work with paid customers of ProManage to achieve the desired goals of ProManage.
Responsibilities:
· Work on base profile enrichment of existing ProManage clients who want to enhance their presence in Google, Bing and others as we add on.
· Email, Phone call and WhatsApp engagement with existing clients to obtain content and optimize the Google listings & on other platforms.
· Onboarding clients by confirming documents and claiming google listings and maintaining client database.
· Google Map navigation and locating listings from street view and updating the correct latitude/longitude and address of the listings
· Closely work with other teams including central design team, central keyword research team, Customer success team and marketing teams to deliver value.
Key Skills:
· Effective Task Execution:
® Demonstrate the ability to precisely follow and execute given instructions to ensure accurate and efficient task completion.
® Multitask effectively to manage multiple tasks and priorities simultaneously, maintaining a high level of attention to detail and quality.
· Data Management Proficiency:
® Showcase expertise in maintaining and managing data, including updates, organization, and analysis, using tools like Excel or Google Sheets.
® Ensure data accuracy, consistency, and integrity through meticulous recordkeeping and regular verification processes.
· Communication and Collaboration:
® Proficiently navigate and engage in communication using Microsoft Teams or similar collaboration platforms, ensuring seamless information sharing and collaboration with team members.
® Contribute to a positive team environment by actively participating in discussions and staying responsive to inquiries and updates.
· Time Management and Task Completion:
® Exhibit the capability to complete tasks within specified timelines (Turnaround Time - TAT), showing a strong sense of accountability and commitment to meeting deadlines.
® Efficiently prioritize tasks based on urgency and importance to ensure timely completion of assignments
Education, Professional and Personal Attributes:
® Any graduation is preferred.
® Good knowledge of English, Hindi and 1 regional language is a MUST – to help with category expertise
® Good analytical knowledge including working knowledge of all Microsoft tools and good in Google.
® A resource who can be trained in Digital marketing or with basic digital marketing skills.
® Should possess an innate love of data and ability to see new patterns that impact business Positive, initiative driven and passionate about digital marketing
® Result oriented, entrepreneurial and self-motivated
® Ambitious and flexible
More information about this Digital Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Digital Customer Support Executive job
- What are the job requirements to apply for this Digital Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Digital Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, BBA/BBM, BCA, BSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Digital Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Digital Customer Support Executive position?
- Ans: There are immediate 1 job openings for Digital Customer Support Executive in our Organisation.