Digital India Corporation jobs for Support and Helpdesk in Delhi. Last Date to apply: 18 Sep 2024
Job Description
- Graduation/B.E/B. Tech./ MCA
- 2+ years of proven experience in software development/testing/operations
- 1+ years of relevant experience of supporting IT operations
- Good communication skills - verbal and written
- Good debugging skills
- Working knowledge of SQL, Java related technologies
- Working knowledge of Linux, shell scripting, OS Ticket
- Experience of working for a government set up/ project is desirable Professional certifications would be a plus
- Respond to daily operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Run monitoring reports for usage, performance, and/or availability
- Advise users on appropriate course of action
- Monitor issues from start to resolution; respond to tickets
- Escalate, if needed, unresolved problems to a higher level of support
- Provide essential online security advice and support
- Monitor the availability of the Database events like DB availability, Instance availability and the space availability of disk drives and file systems.
- Monitor the metric alerts, performance related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning
- Acknowledge the request for DB stop/start, user creation and grant specific data access to user
- Work in shifts to ensure 24x7 uptime of the platform
More information about this Support and Helpdesk Job
Please go through the below FAQs to get all answers related to the given Support and Helpdesk job
- What are the job requirements to apply for this Support and Helpdesk job position?
- Ans: A candidate must have a minimum of 1.5 to 2.5 year experience as an Support and Helpdesk
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BE/B.Tech, MCA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Support and Helpdesk is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Support and Helpdesk position?
- Ans: There are immediate 3 job openings for Support and Helpdesk in our Organisation.
Job Particulars
About Company
Digital India Corporation is a not for profit Company set up by Ministry of Electronics and Information Technology (MeitY), Govt. of India, under Section 8 of Companies Act 2013. Earlier the company was known as ‘Media Lab Asia’. It has been renamed as ‘Digital India Corporation’ w.e.f. Sep 8, 2017. The Company now leads & guides in realizing the vision, objectives and goals of the Digital India program. It provides the strategic support to Ministries / Departments of Centre / States to carry forward the mission of Digital India by way of capacity building for e-governance projects, promoting best practices, encouraging Public-Private Partnerships (PPP), nurturing innovations and technologies in various domains. To ensure autonomy and viability of the organization in the long run, DIC, will also collaborate and mobilise partnerships with the industry, to evolve revenue based models for service delivery.
To undertake these functions, Digital India Corporation will attract talent and resources both from government and the market. The judicious mix of talent will ensure that Government is equipped with a broad spectrum of resources for successful design of Digital India related projects.
