Direct Walk-in For Team Leader Operation Jobs in Pune - IGT Solutions Private Limited
Direct Walk-in For Team Leader Operation
IGT Solutions Private Limited
Expired
Posted: 21 Mar 23
Job Description
Walk-ins for the position of Team Leader-Operations.
Interested candidates are requested to come for an interview as per the below details:
Day & Date: Wednesday & Thursday (04th Feb. -07th Feb. 2020)
Timing: 12:00 PM - 4:30 PM
Venue Details : IGT Solutions Pvt. Ltd.
Mantri Business Park, WING A, Ground Floor,
Nagar road Pune - 411014, India.
Contact Details : 8744099849
Contact Person : Swati Chouhan (swati.chouhan@igt.in)
No. of requirement- 4
5 Days working, 24X7, Split Offs
Job Responsibility:
- Responsible to handle 20 agents.
- Process - Inbound/Customer Service/Voice/Inbound Process
- Team Lead needs to monitor calls and provide regular coaching and mentoring to agents and track low performers in team.
- Team Lead may be required to be a part of Client Calls - Agent Focus Group Discussions.
- Team Lead has to download and maintain CMS reports - related to team staffing, AHT - track aux adherence and ensure discipline is maintained in team.
- Team Lead has to conduct and manage appraisal discussions (PMS) with agents.
- Quality/AHT/Sales/CSAT Metrics - Ensure timely download of process updates/product guidelines.
- Manage Attrition and plan career mapping for agents.
Knowledge, Skills, Other Abilities:
- Should be proficient with MS office esp. Excel
- Excellent written and verbal communication skills in English.
- Graduate
Education
Graduation Not Required, Any Graduate in Any Specialization
Any Postgraduate in Any Specialization
Doctorate Not Required
Job Particulars
Role others
Education Other Course
Who can apply Experienced (2 to 7 Years)
Hiring Process Walk - In
Employment TypeFull Time
Job Id1716367
Job Category Others
Locality Address
State Maharashtra
Country India
About Company
IGT Solutions Private Limited
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