Dispatch Supervisor Jobs Opening in WS Foods Pvt Ltd at Kharadi, Nagar Road, Viman Nagar, Pune

Job Summary

The Dispatch Supervisor is responsible for overseeing and managing the daily operations of the dispatch department. This includes coordinating the movement of goods and vehicles, managing the dispatch team, ensuring timely deliveries, optimizing routes, and ensuring compliance with safety and regulatory standards. The Dispatch Supervisor plays a critical role in ensuring efficient operations and maintaining high levels of customer satisfaction.

The ideal candidate for this role will possess strong leadership skills, excellent organizational abilities, and a comprehensive understanding of logistics and transportation. They should be adept at problem-solving, managing multiple tasks under pressure, and optimizing resources for operational efficiency.

Key Responsibilities

1. Team Management and Supervision

• Supervise a team of dispatchers, ensuring they are well-trained, motivated, and equipped to handle the day-to-day tasks of dispatching vehicles and shipments.

• Provide guidance, support, and feedback to team members to enhance performance, productivity, and customer service.

• Conduct regular team meetings to discuss performance, updates, and safety protocols.

• Ensure that all team members adhere to safety guidelines, regulations, and company policies.

2. Daily Dispatch Operations

• Coordinate and manage the daily dispatch of vehicles and deliveries, ensuring that the right resources are allocated to meet delivery schedules.

• Develop and optimize delivery routes to ensure timely and efficient service.

• Monitor the status of deliveries, ensuring that any issues such as delays, detours, or customer complaints are resolved in a timely manner.

• Maintain accurate records of dispatch activities, including delivery times, customer information, and inventory.

• Ensure vehicles are loaded efficiently and comply with safety regulations.

3. Communication and Customer Service

• Serve as the primary point of contact for drivers, customers, and other internal departments to coordinate logistics.

• Respond to customer inquiries and resolve any delivery-related issues or complaints promptly and professionally.

• Keep customers informed about delivery statuses, delays, or issues that may affect delivery timelines.

• Work closely with other departments (warehouse, sales, etc.) to ensure smooth operations and clear communication.

4. Scheduling and Planning

• Create daily and weekly dispatch schedules for drivers and vehicles, ensuring that optimal resources are allocated based on delivery needs and operational requirements.

• Monitor drivers’ schedules, ensuring compliance with labor laws and company policies regarding work hours and rest periods.

• Plan and assign deliveries in a manner that maximizes efficiency while minimizing costs and delays.

5. Performance Monitoring and Reporting

• Monitor the performance of the dispatch team and drivers, identifying areas for improvement in service delivery and operational efficiency.

• Prepare and submit daily, weekly, and monthly reports on dispatch performance, including delivery times, issues encountered, and customer feedback.

• Ensure that key performance indicators (KPIs) such as delivery accuracy, timeliness, and customer satisfaction are met.

6. Compliance and Safety

• Ensure that all dispatch activities are in compliance with safety standards, transportation regulations, and company policies.

• Regularly review and enforce compliance with local, state, and federal regulations concerning vehicle operations, driving hours, and safety.

• Maintain proper documentation related to vehicle inspections, driver qualifications, and regulatory compliance.

7. Problem Solving and Issue Resolution

• Handle unforeseen issues such as traffic delays, vehicle breakdowns, or scheduling conflicts, ensuring minimal disruption to operations.

• Work with drivers to resolve any delivery challenges and provide solutions to unexpected problems in real-time.

• Ensure that all incidents and issues are properly documented and addressed to avoid recurrence.

8. Technology and Systems Management

• Utilize dispatch software and other operational tools to optimize the dispatch process, monitor deliveries, and track vehicle movements.

• Keep up-to-date with technology developments in logistics and dispatch management to improve operational efficiencies.

1. What are the job requirements to apply for this Dispatch Supervisor job position?
   
   • Ans: A candidate must have a minimum of fresher as an Dispatch Supervisor


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, BA
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 13000 and 20000 Monthly. The Salary will depend on the interview. This Dispatch Supervisor is a Full Time in Pune.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Dispatch Supervisor is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Dispatch Supervisor position?
   
   • Ans: There are immediate 1 job openings for Dispatch Supervisor in our Organisation.