Domestic Voice Process Executive Jobs Opening in Sps at Ambattur, Chennai
Job Description
Good communication in English
Key Responsibilities:
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Handling Customer Inquiries:
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Manage inbound calls from customers to answer inquiries related to products or services.
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Provide accurate and timely information to customers about products, services, offers, and company policies.
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Address and resolve customer queries and concerns professionally and politely.
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Customer Issue Resolution:
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Identify and resolve customer complaints, ensuring quick solutions with an emphasis on customer satisfaction.
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Offer support with any technical, billing, or service-related issues.
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Escalate unresolved issues to the appropriate department or supervisor when necessary.
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Product or Service Promotion:
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Provide information on additional services, upgrades, or promotions that might be beneficial to the customer.
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Follow up with customers for feedback and suggest ways to improve their experience.
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In some cases, upsell products or services as part of the voice process responsibilities.
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Data Entry and Documentation:
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Accurately log customer interactions, concerns, and resolutions in the company’s CRM or database system.
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Maintain clear records of customer queries, complaints, and service requests for tracking purposes.
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Ensure all necessary customer information is updated and documented after each interaction.
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Follow-up and Customer Retention:
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Proactively follow up with customers after an issue has been resolved to ensure satisfaction.
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Maintain strong relationships with customers by delivering excellent service and offering solutions to their needs.
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Handle customer feedback, complaints, and suggestions for service improvement.
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Meeting Performance Metrics:
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Achieve individual performance goals, including call handling time, customer satisfaction, and service levels.
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Ensure adherence to company processes and procedures to maintain high-quality service standards.
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Team Collaboration:
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Collaborate with team members and supervisors to share knowledge and improve performance.
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Participate in training sessions and meetings to improve customer service skills and product knowledge.
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Adherence to Company Policies:
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Follow company guidelines and policies for customer service protocols, data privacy, and communication standards.
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Comply with all relevant legal, regulatory, and operational procedures.
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More information about this Domestic Voice Process Executive Job
Please go through the below FAQs to get all answers related to the given Domestic Voice Process Executive job
- What are the job requirements to apply for this Domestic Voice Process Executive job position?
- Ans: A candidate must have a minimum of fresher as an Domestic Voice Process Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 17000 and 20000 Monthly. The Salary will depend on the interview. This Domestic Voice Process Executive is a Full Time in Chennai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Domestic Voice Process Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Domestic Voice Process Executive position?
- Ans: There are immediate 1 job openings for Domestic Voice Process Executive in our Organisation.
Job Particulars
About Company
Chennai 
Freshers 
Salary not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, BSc
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Diploma, B.Com, BA, 10th Pass (SSC), 12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Chennai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
