Email Chat Executive Jobs Opening in Webcoir IT Solutions Private Limited at Sector 15, Noida, Noida

Email Chat Executive

Webcoir IT Solutions Private Limited

0 Years

Not disclosed

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Posted: 27 Feb 25

Job Description

Job Description:

- Generating leads & acquiring database through extensive web research, telephone and mass communication such as email and social media and identify appropriate clients.

- Handover leads to concerned person, who will contact the lead and convert to sales.

- Maintain lead generation database.

- Ensures that the potential prospects, understands the solution, and its benefits, pricing, delivery and other information.

- Performs day-to-day email marketing activities including, but not limited to, messaging, email campaign design, editing, testing, and deployment of one-time, recurring, triggered and dynamic content-driven campaigns.

- Conduct research and explore the international market, identify potential clients for IT projects and web applications.

- Competitive analysis and planning of new strategies.

- Submit daily reports on lead generated/initiated and emails sent.

Pay: Based on the interview

Key Responsibilities

Customer Support & Query Resolution

Respond to customer inquiries via email and live chat in a timely and professional manner.
Provide accurate information about products, services, policies, and promotions.
Troubleshoot customer complaints, technical issues, and service requests.
Escalate unresolved issues to the relevant department when necessary.

Order & Account Management

Assist customers with order processing, cancellations, refunds, and account-related queries.
Verify and update customer account details and records.
Ensure a smooth and hassle-free customer experience.

Documentation & Reporting

Maintain a record of customer interactions, issues, and resolutions.
Generate daily/weekly reports on customer queries and feedback trends.
Provide suggestions for process improvements based on customer concerns.

More information about this Email Chat Executive Job

Please go through the below FAQs to get all answers related to the given Email Chat Executive job

What are the job requirements to apply for this Email Chat Executive job position?
- Ans: A candidate must have a minimum of fresher as an Email Chat Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Email Chat Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Email Chat Executive position?
- Ans: There are immediate 1 job openings for Email Chat Executive in our Organisation.

Job Particulars

Role bpo telecaller

Education Diploma, BA, 12th Pass (HSE)

Who can apply Freshers

Hiring Process Walk - In, Face to Face Interview

Employment TypeFull Time

Job Id2627768

Job Category Diploma , BPO

Locality Address Sector 15, Noida

State Uttar Pradesh

Country India

About Company

Webcoir IT Solutions Private Limited

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