Email Support Executive Jobs Opening in Consultancy at Turbhe, Navi Mumbai
Email support executive
Job Description
Role: Email support executive
Experience: 1- 4 years ( Banking exp is a must)
Work Location: Turbhe
CTC : 3.5- 4 LPA
EMPLOYMENT : FULL TIME
We are looking for a detail-oriented Email Support Executive to join our non-voice team. In this role, you’ll be responsible for managing customer inquiries & resolving issues through email/chat support. Your key duties include responding to customer queries promptly, providing accurate information and ensuring a positive customer experience.
Expecting candidates with working experience in bank.
Key Responsibilities:
- Handle customer queries and concerns through email and chat.
- Provide accurate and timely responses to customer inquiries.
- Resolve customer issues by coordinating with relevant departments.
- Maintain records of customer interactions and track issues to ensure resolution.
- Follow up with customers to ensure their concerns are fully addressed.
- Adhere to company policies and guidelines while handling customer interactions.
Job Requirements:
- Minimum HSC. Bachelor's degree or equivalent in any discipline(preferred).
- Minimum 1- 4 years of experience in email/chat process, working in Banks. Credit card support exp. is an added advantage.
- · Excellent written communication skills. THIS IS A MUST.
Languages Requirement: English, Hindi & Marathi.
Preferred Qualifications:
- Basic computer skills and familiarity with email and chat platforms.
- Strong problem-solving abilities and attention to detail & ability to work efficiently in a fast-paced environment.
- Ability to manage multiple tasks and prioritize effectively.
- Strong customer service orientation and a willingness to go the extra mile.
Interviews will be conducted in Kalina.
Candidates from western suburbs of Mumbai need not apply. We do not consider voice (calling) or back office (data entry) profiles for this role.
Interested candidates are invited to send their resume 'Email support Executive opening' in subject line for further discussion.
More information about this Email support executive Job
Please go through the below FAQs to get all answers related to the given Email support executive job
- What are the job requirements to apply for this Email support executive job position?
- Ans: A candidate must have a minimum of 1 to 3+ year experience as an Email support executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 33000 and 37500 Monthly. The Salary will depend on the interview. This Email support executive is a Full Time in Navi Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Email support executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Email support executive position?
- Ans: There are immediate 1 job openings for Email support executive in our Organisation.
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