Executive - Customer Success Jobs Opening in Groww at Bangalore-Others, Bangalore
Job Description
Role: Executive - Customer Success
More information about this Executive - Customer Success Job
Please go through the below FAQs to get all answers related to the given Executive - Customer Success job
Skills and Expertise:
At Groww, customer-centricity is displayed in everything we do. We are obsessed with providing a seamless experience for our customers. Regardless of the touch points, our Customer Success Team ensures the customer finds what s/he needs in a fast and easy way. To make this happen, we are looking for dynamic and energetic professionals with good communication skills who demonstrate a customer-first attitude. This role is critical as it is the first point of call for the customers.
Expectations from successful candidates are:
1. Eagerness to learn about the company's products and their capabilities.
1. Eagerness to learn about the company's products and their capabilities.
2. Ability to manage high volume of inbound customer queries.
3. Technical aptitude and the ability to understand and explain complex concepts in simple terms.
4. Ability to empathize with the customer and high customer centricity.
5. Knowledge of other regional languages is helpful if the company works within the country.
Responsibilities:
●Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
Responsibilities:
●Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
●Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
●Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
●Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
More information about this Executive - Customer Success Job
Please go through the below FAQs to get all answers related to the given Executive - Customer Success job
- What are the job requirements to apply for this Executive - Customer Success job position?
- Ans: A candidate must have a minimum of fresher as an Executive - Customer Success
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BBA/BBM, MBA/PGDM, BSc
- What are the salary requirements for this job?
- Ans: The salary range is between 22000 Monthly. The Salary will depend on the interview. This Executive - Customer Success is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Executive - Customer Success is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Executive - Customer Success position?
- Ans: There are immediate 1 job openings for Executive - Customer Success in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id2528692
Job Category Tech Support
Locality Address Bangalore-Others
State Karnataka
Country India
About Company
Groww
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