Executive - Customer Support And Sales Jobs Opening in MrMed at T. Nagar, Chennai
Job Description
Job Summary:
MrMed is looking for Executive - Customer Support and Sales to assist its customers for order support over telephone/ chat channels. As a Executive - Customer Support and Sales, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.
Key Responsibilities:
- Serve as the single point of contact for order tracking and all sales support to customers on chat and call platforms.
- Build and maintain strong relationships with customers.
- Provide product information and guidance to customers, ensuring they understand benefits and usage.
- Stay updated on product offerings, industry trends, and competitor activities.
- Identify and target potential customers to drive sales growth.
- Conduct outreach via phone, WhatsApp, and email to keep customers updated regarding their order status.
- Educate customers about new products and promotions.
- Assist customers with the order process, ensuring accuracy and efficiency.
- Escalate issues to team leads and persistent issues directly to senior management.
- Provide follow-up support to ensure customer loyalty and repeat business.
- Coordinate with logistics to ensure timely delivery of products.
- Address customer inquiries and resolve issues promptly to enhance customer satisfaction.
- Ensure a thorough understanding of their needs and effective resolution of their concerns.
- Demonstrate a temperament for handling customers with care and in a clear and convincing manner.
Qualifications:
- 0 to 2 years of experience in voice/ semi voice process in a non-tech role
- Bachelor's degree in business, pharmacy, or related field (preferred).
- Proficient in CRM software and Microsoft Office Suite.
- Previous experience in sales, preferably in the pharmaceutical or healthcare sector.
- Ability to persuade effectively and demonstrate empathy towards customers
- Fluency in Hindi is must
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
Job Location: Chennai
(Kindly Note: Fluency in Hindi is must, 0-2 years of experienced candidates are eligible for this position)
Job Types: Full-time, Permanent, Fresher
More information about this Executive - Customer Support and Sales Job
Please go through the below FAQs to get all answers related to the given Executive - Customer Support and Sales job
- What are the job requirements to apply for this Executive - Customer Support and Sales job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Executive - Customer Support and Sales
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, B.Pharm, BA, BBA/BBM, BSc, BSW, BBS
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Executive - Customer Support and Sales is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Executive - Customer Support and Sales position?
- Ans: There are immediate 1 job openings for Executive - Customer Support and Sales in our Organisation.
Job Particulars
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2596936
Job Category Tech Support
Locality Address T. Nagar
State Tamil Nadu
Country India
About Company
About MrMed:
MrMed is India’s largest online pharmacy, specializing in providing super- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.
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