Female Customer Support Executive Jobs Opening in ALFA ENGINEERING COMPANY at Mumbai
Female Customer Support Executive
ALFA ENGINEERING COMPANY
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Posted: 13 Jan 25
Job Description
Job Title: Female Customer Support Executive
Location: Kurla West
Job Type: Full-time
More information about this Female Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Female Customer Support Executive job
Location: Kurla West
Job Type: Full-time
Job Overview: We are currently seeking a motivated and skilled Female Customer Support Executive to join our team. The ideal candidate should possess excellent communication skills and be proficient in handling calls, responding to emails, following up with inquiries, and effectively closing sales.
Responsibilities:
Customer Communication:
Handle incoming calls and inquiries from customers in a professional and courteous manner.
Handle incoming calls and inquiries from customers in a professional and courteous manner.
Respond to customer emails promptly and effectively to address queries and concerns.
Maintain a positive and helpful demeanor while interacting with customers.
Sales Support:
Conduct follow-ups with potential customers to provide additional information and answer any questions.
Conduct follow-ups with potential customers to provide additional information and answer any questions.
Work closely with the sales team to support the sales process and contribute to achieving sales targets.
Assist in closing sales by providing relevant product/service information and addressing customer needs.
Documentation and Record-Keeping:
Maintain accurate and up-to-date records of customer interactions, inquiries, and transactions.
Maintain accurate and up-to-date records of customer interactions, inquiries, and transactions.
Ensure that all customer information is securely documented in the company's CRM system.
Collaboration:
Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a seamless customer experience.
Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure a seamless customer experience.
Provide valuable insights and feedback gathered from customer interactions to improve products and services.
Customer Satisfaction:
Strive to exceed customer expectations by delivering exceptional service at every touchpoint.
Strive to exceed customer expectations by delivering exceptional service at every touchpoint.
Proactively identify and resolve customer issues to ensure high levels of satisfaction.
Qualifications:
Previous experience in customer service or a related field is preferred.
Previous experience in customer service or a related field is preferred.
Excellent verbal and written communication skills.
Strong interpersonal skills and the ability to build rapport with customers.
Proficient in handling phone calls, emails, and other communication channels.
Detail-oriented with good organizational and multitasking abilities.
Ability to work independently and as part of a team.
Education:
Minimum of a HSC ; additional qualifications in customer service or a related field are a plus.
Minimum of a HSC ; additional qualifications in customer service or a related field are a plus.
ALFA ENGG CO is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Languages : Fluent in English , Hindi and Marathi
Note: Freshers with confidence and a quick learning attitude are welcome to apply.
To apply, please submit your resume and a cover letter highlighting your relevant experience to us or you can also whatsapp the same .
More information about this Female Customer Support Executive Job
Please go through the below FAQs to get all answers related to the given Female Customer Support Executive job
- What are the job requirements to apply for this Female Customer Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Female Customer Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Female Customer Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Female Customer Support Executive position?
- Ans: There are immediate 2 job openings for Female Customer Support Executive in our Organisation.
Job Particulars
Education BA, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2598860
Job Category Tech Support
Locality Address
State Maharashtra
Country India
About Company
Alfa Engineering Company has been in the airflow management business for the last 40 years and we take pride in saying that we are Heavy duty industries, Industrial plants, Government organizations, Architects, Consultants, and owners' first choice. Our range is from Air Circulator to Main Coolers to Tube Fans Axial and many other specialized products.
Alfa Engineering Company has its manufacturing plant at Khopoli, Raigad, Maharashtra led and managed by a team of Engineers, Technicians, and Shop Floor Staff. Our plant culture is based on well-scheduled production to meet clients’ deliveries and we always ensure compliance with raw materials and technical design specifications to achieve the highest level of quality products.
Besides meeting the local Indian market needs, we also export our products to the Middle East and Africa.
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