Financial Analyst Jobs in Hyderabad - goldman sachs services pvt ltd
Job Description
Used ticketing system i.e. Service Now to manage and process actions taken.
• Managed call flow and responded to the technical support needs to the customers.
• Collaborated with team to analyze system solutions based on client requirements.
• Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for
support team use.
• Discovered root causes of problems and identified appropriate solutions.
• Researched and adopted new technologies to add value to existing offerings.
• Resolved or escalated problem tickets to resolve user issues.
• MFA authentication and troubleshooting.
• Worked onBit locker issues.
• Taking care of all L1 activities on desktop.
• Reset passwords and unlock accounts. Configure desktop machines and network connectivity.
• Client VPNsupport and troubleshooting.
• Provided client support on system operation and troubleshooting.
Job Particulars
About Company
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