Guest Relations Manager

EDIFYING MANAGEMENT PVT LTD

0 Years

19000 - 25000 Monthly

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Posted: 15 Feb 25

Job Description

Guest relations manager is tasked with a wide variety of duties. Some, but not all, of these duties include:

Greeting clients. Greeting guests as they arrive makes a great first impression and helps them feel more at home.
Coordinating check-ins and check-outs. Guest relations managers help the front desk operate smoothly to ensure timely check-ins and check-outs. They also coordinate luggage collection and storage and oversee front desk financial transactions.
Informing guests about hotel amenities: This includes pool, spa, and other amenities like breakfast and dining options.
Recommending off-site amenities. These amenities may include tourist areas and dining and shopping establishments.
Overseeing employees: This includes front desk, receptionists, and concierges.
Room preparation. Guest relations managers ensure rooms are ready for guests before their arrival and check-in.
Handling complaints: Things don’t always run smoothly, so it’s a guest relations manager’s job to handle and resolve complaints and then follow up to make sure everything’s back on track.
Taking care of guests with special needs. This includes disabled guests, the elderly, children, and VIPs.
Communication. Guest relations managers are responsible for maintaining open lines of communication between staff and guests.
Management. This includes overseeing other guest relations team members, including receptionists, concierges, housekeepers, and wait staff. This also involves assessing employee performance.
Fielding feedback. This includes reviewing guest feedback, whether at the hotel or online, and implementing methods for improvement.

More information about this Guest Relations Manager Job

Please go through the below FAQs to get all answers related to the given Guest Relations Manager job

What are the job requirements to apply for this Guest Relations Manager job position?
- Ans: A candidate must have a minimum of fresher as an Guest Relations Manager

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BE/B.Tech, BHM, BSc
What are the salary requirements for this job?
- Ans: The salary range is between 19000 and 25000 Monthly. The Salary will depend on the interview. This Guest Relations Manager is a Full Time in Kolkata.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Guest Relations Manager is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Guest Relations Manager position?
- Ans: There are immediate 1 job openings for Guest Relations Manager in our Organisation.