Guest Service Associate Jobs Opening in CocoCart Ventures at Andheri East, Andheri West, Santacruz East, Mumbai

Guest Service Associate

CocoCart Ventures

0.6 to 3+ Years

16000 - 25000 Monthly

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Posted: 28 Mar 25

Job Description

We are hiring Guest Service Associate for our CocoCart outlets across various locations in Mumbai.

The details are as follows:

Position: Guest Service Associate

Skills: Good Communication, Team player

Experience: Min 6 months of experience in Guest Service

Responsibilities :

1. Guest Handling- Greeting & Welcoming Guest. Foster a good relationship with guest serving as main point of contact.

2. Guest Record – Maintain guest records.

3. Grooming: Follow grooming standards as per SOP.

4. Product Knowledge- Ensure guest are oriented with current offers on various products and recommending various options.

5. Engagement- Actively engage Guest to promote sales and upsell products when appropriate.

6. Serving- Prepare and serve a variety of coffee beverages as per guest order placed, according to established recipes and standards - SOP.

7. Guest Satisfaction: Proactively identify opportunities to enhance guest satisfaction.

8. Guests Feedback: Collect guest feedback to drive continuous service and enhancements. Share the same with the Outlet Manager.

9. Systems: Handle system accurately using POS, ensuring bills are provided to guest.

10. Hygiene: Maintain cleanliness of the outlet all the time.

11. Inventory: Monitor inventory levels and restock products as needed.

12. Compliance: Ensure compliance with food safety and sanitation regulations.

13. Grievance: Address Guest inquiries, concerns, and complaints promptly and professionally.

14. Team Player: Collaborate with team members to achieve sales targets and maintain a positive working environment.

15. Marketing: Assist with special promotions, events, and tastings as required.

16. Act as a brand ambassador, upholding our commitment to quality and hospitality.

More information about this Guest Service Associate Job

Please go through the below FAQs to get all answers related to the given Guest Service Associate job

What are the job requirements to apply for this Guest Service Associate job position?
- Ans: A candidate must have a minimum of 06 Months to 3+ year experience as an Guest Service Associate

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), 10th Pass (SSC)
What are the salary requirements for this job?
- Ans: The salary range is between 16000 and 25000 Monthly. The Salary will depend on the interview. This Guest Service Associate is a Full Time in Mumbai.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Guest Service Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Guest Service Associate position?
- Ans: There are immediate 1 job openings for Guest Service Associate in our Organisation.